Jobs
>
Customer Assistant
>
Cheltenham

    Customer Assistant - Cheltenham, Gloucestershire, United Kingdom - Marks and Spencer

    Marks and Spencer
    Marks and Spencer Cheltenham, Gloucestershire, United Kingdom

    2 weeks ago

    Default job background
    Part time
    Description

    Summary

    Service and Safety Assistant

    All the details

    Below is the working pattern for this vacancy. This role will require flexibility with the working pattern.

    Sunday 10:00-16:45
    Thursday 08:00-16:00
    Friday 09:00-17:00
    Saturday 10:00-18:00

    Key Accountabilities and Measures

    • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
    • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
    • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
    • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
    • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
    • Thank our customers for shopping with us when they exit
    • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
    • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
    • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
    • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
    • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
    • Ensure that persons served with a trespass notice do not re-enter the site
    • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
    • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
    • Report any incidents of known or suspected internal theft or malpractice

    Key Skills

    • Being confident with an easily felt presence and friendly and natural personality is essential
    • Strong communication skills with the ability to engage customers with ease
    • Ability to remain focussed at greeting customers and deterring suspicious activity
    • To have a natural empathy with our M&S brand and values, including service behaviours
    • To be self-motivated, willing to improvise and suggest or try new approaches
    • Able to maintain high standards of appearance and uniform standards
    • No requirement to be licensed, but good observation skills would be a benefit

    Key Relationships and Stakeholders

    • Store Management team
    • Store Colleagues
    • Operational Security Manager
    • Regional teams (RLPMs/RCOMs)
    • Store Detectives
    • SOC
    • Police
    • Local Networks
  • M&S

    Customer Assistant

    2 weeks ago

    M&S Cheltenham, United Kingdom

    **All the details** · Service and Safety Assistant · Below is the working pattern for this vacancy. This role will require some flexibility with the below hours. · Monday 12:00-18:00 · Tuesday 08:00-13:30 · Wednesday 08:00-14:00 · Friday 12:00-18:00 · Saturday 10:00-16:00 · **Key ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Customer Assistant - Foods - Kingsditch** · **Working pattern** · **Week 1** · Sunday: 10:00-18:00 · Monday: 13:30-21:30 · Tuesday: 13:30-21:30 · Thursday: 13:30-21:30 · Friday: 13:30-21:30 · **Week 2** · Monday: 13:30-21:30 · Tuesday: 13:30-21:30 · Wednesday: 13:30-21:30 · Thu ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Customer Assistant - Foods - Cheltenham** · **Working pattern** · Sunday: 14:30-18:30 · Monday: 16:00-20:00 · Friday: 16:00-20:00 · Saturday: 16:00-20:00 · **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - C ...

  • M&S

    Customer Assistant

    2 weeks ago

    M&S Cheltenham, United Kingdom

    **Key Accountabilities** · Customer Assistant · Hours: · Monday 10:00-16:30 · Wednesday 10:00-16:30 · Friday 10:00-16:30 · Saturday 10:00-16:30 · **Key Capabilities** · Hours: · Monday 10:00-16:30 · Wednesday 10:00-16:30 · Friday 10:00-16:30 · Saturday 10:00-16:30 · **Purpose** · ...

  • Marks & Spencer

    Customer Assistant

    1 week ago

    Marks & Spencer Cheltenham, United Kingdom

    **Customer Assistant - Cafe - Cheltenham** · **Working Pattern** · Monday: 10:00-17:30 · Tuesday: 12:00-17:15 · Wednesday: 11:00-17:30 · Saturday: 10:00-17:30 · **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Customer Assistant - Foods - Cheltenham** · **Working pattern** · Sunday: 07:00-11:00 · Monday: 05:00-09:00 · Tuesday: 05:00-09:00 · Thursday: 05:00-09:00 · Friday: 05:00-09:00 · **Purpose** · - To deliver a great shopping experience for their customers, putting customers befor ...

  • M&S

    Customer Assistant

    3 weeks ago

    M&S Cheltenham, United Kingdom

    **Key Accountabilities** · Customer Assistant - In Store Bakery - Cheltenham · Purpose · To deliver a great shopping experience for their customers, putting customers before task every time · Champion new ways of working within stores through an open mindset and positive attitude ...

  • M&S

    Customer Assistant

    2 weeks ago

    M&S Cheltenham, United Kingdom

    **Summary** · Service and Safety Assistant · **All the details** · The work pattern for this vacancy is: · Week1 · Sun · Tues · Wed · Thurs · Fri · Week 2 · Mon · Tues · Wed · Thurs · Sat · **Key Accountabilities and Measures** · - Clearly identified to provide customer ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    3 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    1 week ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    1 week ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Working Pattern** · Wednesday: 10:00 - 17:30 · Thursday: 08:30 - 17:30 · Saturday: 08:30 - 17:30 · Sunday: 09:30 - 16:30 · **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working withi ...

  • Marks & Spencer

    Customer Assistant

    2 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Marks & Spencer

    Customer Assistant

    3 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Due to the nature of this role, all applicants must be over 18 years of age.** · **Working Pattern** · Sunday 14:45-1845 · Thursday 04:15-10:15 · Friday 04:15-10:15 · **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every ...

  • Marks & Spencer

    Customer Assistant

    1 week ago

    Marks & Spencer Cheltenham, United Kingdom

    **Working Pattern** · Sunday 6:15-12:15 · Tuesday 12:15-21:15 · Friday 12:15-20:15 · **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and pos ...

  • Marks & Spencer

    Customer Assistant

    3 weeks ago

    Marks & Spencer Cheltenham, United Kingdom

    **Working Pattern** · Monday · Tuesday · Thursday · Friday · Saturday · **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive at ...

  • Marks & Spencer

    Customer Assistant

    1 week ago

    Marks & Spencer Cheltenham, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...