Jobs
>
London

    Onsite Service Engineer - London, United Kingdom - cerco

    cerco
    cerco London, United Kingdom

    1 week ago

    Default job background
    Description

    Responsibilities and Duties

    As part of our client's Managed Print Service, this role is to support and maintain devices within a specified client account across single/multiple locations. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software).

    Acting as our client's front-line representative, the Onsite Engineer will work with the wider company Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.

  • Respond to customer service requests for the repair of business equipment
  • Proactively monitor all devices using Apogee or client applications for faults and consumable requirements (eg, ARMA/SDS, etc)
  • Undertake fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts
  • Develop and implement ongoing preventative maintenance schedules in accordance with manufacturer guidelines, client and business requirements and recommendations from service management
  • Report all activity (including consumable fitment) using both Apogee and client incident management systems as required
  • Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results
  • Work with colleagues to help overcome new or unusual faults. Invoke call escalation processes in a timely manner when required
  • Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
  • Carry out the hardware and network/scanning installation of equipment provided by the company and ensure the machine performs to the customers satisfaction
  • Proactively provide guidance and training to clients so they can maximise the productivity of the equipment and avoid operator faults.
  • Effectively manage onsite stock of spare parts and consumables
  • Make full and proper use of all resource materials and equipment supplied
  • Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues.
  • Manage outstanding calls/workload effectively and maximise any available time to provide 'value-add' services to the customer
  • Identify key customers/locations and prioritise support accordingly (eg, daily floor-walk)
  • Keep customers advised on any ongoing issues such as return to fit parts requirements
  • Develop own skillset to increase effectiveness of the role
  • Attend manufacturer/in-house training courses along with on-line training as required
  • Order, deliver and replenish toner and consumables to devices*
  • Order, deliver and replenish paper to all devices*
  • Adherence to all Apogee and client security, vetting and data integrity requirements
  • Adherence to all Apogee and client health & safety requirements

    • Skills Required

  • Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face
  • Proven ability to understand technical faults and use problem solving techniques to resolve
  • Experience of Apogee products, processes and support tools
  • Proven knowledge and experience of basic networking, scanning and general IT
  • Experience of resolving software issues
  • Ability to follow both verbal and written instructions, and to follow procedures and processes.
  • Sense of urgency when required to enable fast working to successfully meet deadlines.
  • Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role
  • Ability to organise workload to ensure maximum output is achieved whilst meeting customer requirements
  • Proven ability to self-motivate and work either as part of an effective team or unsupervised
  • Results oriented with an excellent record of success
  • Able to logically examine and interpret information from different sources to develop a course of action
  • Flexible approach to work and an ability to embrace change
  • Bennett and Game Recruitment LTD

    Service Engineer

    1 day ago

    Bennett and Game Recruitment LTD London, United Kingdom Full time

    Service Engineer required for our client, a well-established Fire and Security Protection Solutions company who boast over 25 years in the industry. · You will be in commutable distance to Harlow and will cover London and the surrounding areas. · Service Engineer Position Remuner ...

  • Smart 1 Recruitment LTD

    Service Engineer

    1 week ago

    Smart 1 Recruitment LTD London, United Kingdom

    Long established, UK renowned manufacturing organisation (automotive washing systems) looking to expand its Team capability, seeks a bright enthusiastic individual to join them as **Service Engineer**. Main function of**Service Engineer** will be to carry out installation and rou ...

  • ACM Resourcing Ltd

    IT Service Engineer

    1 week ago

    ACM Resourcing Ltd London, United Kingdom

    **IT Service Engineer / Manager** · We are working with a company who is now developing an IT services arm including a IT Helpdesk, hardware provisioning including Mobile Device Management (MDM - Intune & Knox) and cyber security products such as Bitdefender & Ironscales. · This ...

  • Lloyds Banking Group

    IT Service Engineer

    1 week ago

    Lloyds Banking Group London, United Kingdom

    **End Date** · Wednesday 29 March 2023 · **Salary Range** · £36,828 - £47,810 · **Agile Working Options** · Other Agile Working Arrangements / Open to Discussion · **Job Description Summary** · Will use their strong knowledge and expertise in a variety of methodologies and toolse ...

  • H&K Fire Engineering

    Service Engineer

    2 weeks ago

    H&K Fire Engineering London, United Kingdom Full time

    Summary of Role · You will contribute to the development, implementation, and maintenance of security solutions for our clients working in a trusted and autonomous environment. We trust you to do what you do best. · What you will be doing · Installation and Configuration: Instal ...

  • The Portfolio Group

    IT Service Engineer

    2 weeks ago

    The Portfolio Group Southwark, United Kingdom

    **Key Accountabilities** · - Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self · - Service Terminals, IT equipment and associated peripherals. · - Report to engineering management and liaise with Retail Service Desk and Retail S ...

  • Penguin Recruitment Ltd

    Services Engineer

    3 days ago

    Penguin Recruitment Ltd London, United Kingdom

    **Foot Mobile Services Engineer** · **London** · **£32,000-£38,000 (Depending on Experience)** · Our clients are a leading national FM services provider established in 1985 with a superb industry reputation and established client base UK wide. They serve corporate, public sector ...

  • Alecto Recruitment Ltd

    Service Engineer

    2 days ago

    Alecto Recruitment Ltd London, United Kingdom

    **Service Engineer - Fixed Gas Detection Alarms** · **London** · **Job ID: 026140** · Alecto Recruitment are currently representing an industry leading Gas Detection company, who are now looking to appoint an additional Gas Detection Service Engineer to support their ongoing grow ...

  • Clear Engineering Recruitment LTD

    Service Engineer

    3 days ago

    Clear Engineering Recruitment LTD London, United Kingdom

    **Service Engineer** · **£37,000 - £41,000 Basic** + Overtime (£50,000 - £60,000 OTE) + On the Job Training + Technical Progression + Progression + Healthcare + Tablet + Phone + Pension + Vehicle · **London & Home Counties** · Work for a market leading manufacturer as a service e ...

  • Verto People

    Field Service Engineer

    2 weeks ago

    Verto People London, United Kingdom Full time

    Service Engineer / Field Service Technician / Installation Engineer required to join a leading pump manufacturer. · The successful Service Engineer / Field Service Technician / Installation Engineer will provide mechanical and electrical repair, service, maintenance and commissio ...

  • Stirling Warrington Limited

    Lift Service Engineer

    2 weeks ago

    Stirling Warrington Limited London, United Kingdom Full time

    Lift Service Engineer · Based: City of London and surrounding areas · Salary: Up to £46K · Are You a Lift service call out engineer looking for a new opportunity in the industry? · If the answer is Yes, I want to speak to you today. · We are a well-known and established Lift S ...

  • Detail2Recruitment

    Sprinkler Service Engineer

    1 week ago

    Detail2Recruitment London, United Kingdom

    **Sprinkler Service Engineer - Fire & Security - London - Salary up to £45,000 & £55,000 OTE** · **About the Company** · We are working with an established fire maintenance organisation, who works UK wide with Commercial Clients maintaining their sprinkler systems in buildings an ...

  • Professional Technical Ltd

    Lift Service Engineer

    1 week ago

    Professional Technical Ltd London, United Kingdom Full time

    One of the South East's leading independent lift engineering companies are currently seeing a qualified Lift Service Engineer to support them in a key area of their business covering a route in North London. They offer an attractive financial package and an opportunity to grow an ...

  • Mainstay Recruitment

    Combustion Service Engineer

    2 weeks ago

    Mainstay Recruitment London, United Kingdom Full time

    Our client, a large scale service provider, are looking to recruit a Combustion Service Engineer to join their London-based team. · Salary: £50-55,000 + Van · Hours: Mon-Fri, 08:00-17:00 · Callout and standby fees payable in addition to basic salary · Overtime available · Overvie ...

  • Search Consultancy

    Building Services Engineer

    3 weeks ago

    Search Consultancy London, United Kingdom

    Building Services Engineer · £42,000 · Holborn · Seeking an experienced Building Services Engineer to carry out PPM and reactive maintenance on an exclusive building in Holborn. · You will be part of fantastic forward thinking FM company with huge opportunities for progression; · ...

  • CV Screen Ltd

    Field Service Engineer

    2 weeks ago

    CV Screen Ltd London, United Kingdom

    Field Service Engineer - Coffee Machines · Central London · Salary up to £38,000 · Looking for an exceptional career opportunity? As a Field Service Engineer, you'll have the chance to be part of this fantastic business, contributing to the installation and maintenance of their f ...

  • Premier Technical Recruitment Ltd

    Field Service Engineer

    2 weeks ago

    Premier Technical Recruitment Ltd London, United Kingdom

    **Field Service Engineer - Catering Equipment** · City of London · **c£40k+ (neg dep exp) + benefits + van - Home based** · Our client has been established for more than 30 years and are a global market leader in the provision of highest quality catering infrastructure solutions ...

  • Professional Technical Ltd

    Lift Service Engineer

    1 week ago

    Professional Technical Ltd London, United Kingdom Full time

    One of the UK's leading independent lift engineering companies are currently seeing a well experienced Lift Service Engineer to support them in a key area working in Southbank, London. They offer an attractive financial package and an opportunity to grow and develop. · As a Lift ...

  • First Call Contract Services

    Field Service Engineer

    2 days ago

    First Call Contract Services London, United Kingdom Full time

    Field Service Engineer · Permanent Employment Opportunity · Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? · First Call Talent Solutions are currently looking to recruit a Field Service E ...

  • GH Engage Limited

    Building Services Engineer

    2 weeks ago

    GH Engage Limited London, United Kingdom Full time

    Building Services Engineer - FM Service Provider · Victoria · Monday to Friday - 8am - 5pm · Up to £46,000 + Package · Are you a Building Services Engineer looking for a new challenge? · Would you like to work for a leading Facilities Maintenance provider? · An exciting opportuni ...