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    Funding & Compliance Officer - Slough, United Kingdom - CRA GROUP LIMITED

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    Description
    Job Description

    3 Months contract with a Local Authority

    Job Summary:

    · Provide a high standard of customer care including face to face enquiries at reception, by telephone and email.

    · Consult with residents and partners in communities and support managers to organize and promote the delivery of courses that meet residents' needs in Slough.

    · Take responsibility for ensuring that area course data is accurate on the service's management information system.

    Key Duties/Accountabilities:

    · Responsible for a high level of customer service - manage a rota of staff providing face to face service at two locations, email, and phone cover.

    · Working with coordinators to ensure the integrity of the database by monitoring of data inputting.

    · Supervise Customer Service Advisors (currently four): their core responsibilities and wider responsibilities e.g. procurement, learning support, outreach etc.

    · Promote the Service in the community (residents and partners) by coordinating outreach (events).

    · Ensure residents can access the Service through enrolment (that is planned, prepared, and organised termly including collection of fees).

    · Data inputting.

    · Be part of the team of coordinators (PM, MIS and Exams Officer, and Commissioning and MIS Officer): coordinating the rota including cover of reception at the Curve and Maidenhead Library, and the Service phone line, and the development of the business support operation.

    · Ensure that all courses, events, and examinations have a room booked, tutors are supported, and resources are maintained.

    · Provide information and reports to Leadership team including on outreach and learner feedback.

    Essential Experience Required:

    · Experience of over 3 years in providing customer service including the provision of enrolment service, advising on eligibility and processing transactions is essential.

    · Experience of using IT to a good level to input data, analyse complex data on spreadsheets and write business reports is essential.

    · Experience of working in a changing environment where flexibility and adaptability is critical for the operation of the service is essential.

    · Experience of working together with other professionals in developing partnerships to deliver services is essential.

    Essential Qualification Required:

    · BTEC National or equivalent qualification is desirable.

    · 4 GCSEs at grade C or above or NVQ Level 2 in a relevant area or equivalent qualification is essential.

    Additional information to note:

    · Working hours: 37 hours per week.

    The closing date for this position is 22nd May 2024.



    Requirements
    Responsible for a high level of customer service - manage a rota of staff providing face to face service at two locations, email, and phone cover.

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