Assistant Depot Manager - Dorking, United Kingdom - Calibre Search

Description

Assistant Site Manager Job Description

An Assistant Depot Manager to be based from a busy waste collection depot in Dorking.

The Assistant Site Manager will support the Site Manager to effectively manage the site covering Waste Collections including ensuring Health & Safety compliance, delivering first class customer service in line with pre-defined business KPI's, promoting employee engagement to support continuous improvement in productivity and quality of service provision and best in class performance.

Shift work is required and times of attendance vary between 06:00 and 17:00.

PERSON SPECIFICATION
Local geographical knowledge
Good transport / logistics knowledge
Experience of operational line management
Experience of managing in a labour intensive, multi-shift environment
Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training.
Willingness to travel between site locations when required.

Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation.

Flexible working hours to ensure Supervisory cover for start and end of shift.

PRINCIPAL ACCOUNTABILITIES

Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided.

Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.

Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.

Deliver a culture where safety is never compromised.

OPERATIONAL RESPONSIBILITIES
Manage service completion within SLA including bin deliveries, bulky collections and missed bins.
Ensure compliance to contractual requirements around 100% in cab usage.
Ensure corrective action is taken for any service failures.
Provide pre and post shift reports to JWS.HEALTH & SAFETY

Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, personnel, finance and Transport) are maintained.

Undertake gate checks on a weekly basis and crew checks on all unit vehicles on a weekly basis.
Conduct weekly toolbox talks & performance update sessions.
Investigate all accidents to ensure corrective actions are put in place.
Ensure employees are conducting pre & post vehicle checks and reporting faults where necessary.
Ensure compliance to zero code.
Ensure driver behaviour is monitored and dealt with accordingly.
Ensure close calls are proactively reported and dealt with by JWS.PEOPLE MANAGEMENT

Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate.
Leads and motivates staff through positive employee engagement through open communication
Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy
Carry out inductions for new employees and agency workers.
Proactively manage annual leave in accordance with annual leave ceilings.

Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA.

CLIENT/RESIDENT RELATIONSHIP

Proactively build client relationships to improve contract performance
Investigate all complaints, enquiries and insurance claims and respond within a timely fashion.
Undertake customer visits.
Undertake joint crew checks with client.
Provide pre/post shift reports to client officers in a timely fashion.
Maintain open communication with client officers.
Depot Manager - Dorking
Depot Manager - Dorking
Depot Manager - Dorking

Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age.

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