Patient Registration Clerk - Northwood, United Kingdom - East and North Hertfordshire NHS Trust

Description

Job overview

We are recruiting for a Patient Registration Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This role is pivotal for the smooth running of the department, supporting the Multidisciplinary Team Patient Pathway Facilitators to collect and input accurate and timely data and preparing for MDT meetings. If you have good organisational skills and you are able to interact with people at all levels this job will be what you are looking for.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To receive referral letters and documentation from secretarial teams, electronic referrals from Casper system, and paper chemotherapy referrals

To register patients onto Lorenzo system

To add referrals to Lorenzo, taking care to ensure referrals are linked correctly to existing pathways, or new pathways created in line with 18 weeks RTT rules

To add patients to ICE system to enable investigations to be requested

To create patient notes, ensuring all documentation is filed correctly

To act as main point of contact for changes to patient demographic information on Lorenzo

To recognise the time sensitive nature of patient referrals and ensure they are dealt with quickly, efficiently and accurately

To assist with the collection of notes required for MDT meetings

General office administration and duties

To attend departmental meetings as required

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications

Essential criteria

• English and maths GCSE level or equivalen
• Introductory level to Microsoft Office packages including Word and Excel

Desirable criteria

• Working knowledge of Lorenzo or similar Patient Administration System

Previous Experience

Essential criteria

• Working with colleagues at different levels
• Working to deadlines
• Experience of working within a team
• Proven use of Microsoft Office packages + strong IT skills

Desirable criteria

• Experience of working in the NHS
• Experience of working with Health Records

Skills

Essential criteria

• Accurate keyboard skills
• Problem solving
• Clear written and verbal communication skills
• Ability to communicate effectively with colleagues of all levels

Knowledge

Essential criteria

• Understanding of the need for confidentiality awareness at all times
• Computer literacy
• Understanding of the importance of working to deadlines
• Understanding of the importance of working accurately
• Prioriting tasks

Other Requirements

Essential criteria

• Flexible and proactive approach
• Good team player
• Professional and confident manner
• Positive attitude towards change

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.