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    Front Office Supervisor - London, United Kingdom - Accor Hotels

    Accor Hotels
    Accor Hotels London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Pourquoi travailler chez Accor ?
    Nous sommes bien plus qu'un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
    Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
    En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l'Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor,
    Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo #BELIMITLESS

    Description du poste

    • Superviser, former, et encadrer l'équipe Front Office pour assurer un service de qualité.
    • Garantir un accueil chaleureux et professionnel pour les clients.
    • Garantir la gestion efficace des check-ins et des check-outs.
    • Traiter les plaintes des clients de manière professionnelle et trouver des solutions pour garantir leur satisfaction.
    • Etablir des rapports précis des arrivés, départs, réservations et autres données liées à la réception.
    • Superviser le processus de facturation et de paiement des clients.
    • Identifier les opportunités d'amélioration des opérations de réception et mettre en place des procédures.
    • Assurer le respect des normes de l'hôtel en matière de qualité de service, de prpreté et de sécurité
    • Un diplôme universitaire ou formation en hôtellerie en gestion hotellière.
    • Une expérience significative de plus 4 ans dans la réception ou 2 ans dans un poste similaire.
    • La maitrise de logiciel Opera ou équivalent.
    • Être multilinguisme avec une communication excellente tant à l'oral qu'à l'écrit en Français et Anglais.
    • Avoir des compétences solides en leadership et en service à la clientèle.
    • Une bonne compréhension de l'industrie hôtelière. luxueuse.
    #J-18808-Ljbffr
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