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    Customer Care Administrator - Durham, United Kingdom - Elvet Recruitment

    Elvet Recruitment
    Elvet Recruitment Durham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Elvet recruitment have been appointed to recruit for a Customer Service Administrator to join a Durham based business

    Responsibilities:

    • Answering the telephone, logging customer enquiries on corporate systems
    • Inputting data on corporate systems to assist with accurate reporting
    • Liaising with various stakeholders to provide customers with accurate information
    • Handling customer complaints and delivering timely responses
    • Ensuring customer records are updated accurately
    • Keeping records of customer queries and resolutions to provide 'lessons learnt' feedback to the wider team
    • Visiting customers to discuss their requirements whilst we are carrying out works
    • Supporting the wider team by hand delivering letters where required
    • Contacting customers ensure service delivery satisfaction
    • Supporting the Customer Service Manager and Customer team
    • Auditing information provided to ensure processes are being adhered to
    • Ensure professional communication at all timesExperience & Qualifications 2 years Customer Service Experience
    • Minimum of 5 GCSE's A – C or equivalent including maths and English desirable
    • Full valid UK driving licence essentialContact Maisie Clark for further details.

    This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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