- Focus on people development and consistently improve the capabilities of the Customer Service Team. Evaluate team satisfaction, define and implement activities based on Engagement Survey results
- Ensure that customer satisfaction is central to everything The Customer Services Team do.
- Liaises with customers in order to optimize customer satisfaction and to maximize efficiency.
- Managing complaint resolution
- Attending customer review meetings
- Drive collaborative efficiency projects
- Responsible for BPO of the Order To Cash (OTC) process. Attend meetings and contributes to the International BPO network.
- Analyses data to monitor performance and plan improvements and demand. Provide input to Supply Chain Quarterly Reviews and Management Team meetings.
- Deploys customer service procedures, policies and standards for the organization and continuously seeks opportunities for improving customer service on a BoY horizon.
- Work with the Supply Chain Manager / Cluster Supply Chain Director to build and implement annual plans for the department in line with Retail and DEP AOPs and the UK Supply Chain overall objectives.
- Develop customer service procedures and standards for customer service support to the Professional and Retail MSUs.
- Evaluate external customer satisfaction, define and implement improvement activities based on 3rd party survey insight.
- Demonstrable relevant experience in Supply Chain and/or Order Management
- Knowledge of and experience in Order to Cash processes
- Understanding of EDI systems
- Good data analysis and reporting skills
- High level Customer Focus and excellent Customer Service skills
- Project Management skills and experience
- Ability to set a strategic vision and 'take others with you'
- FMCG supply chain exposure or experience
- Understanding of warehouse & distribution networks and service providers
-
Service Manager
5 days ago
The Management Recruitment Group London, United Kingdom_Delivering world class customer service, through an in-house delivery team._ · The Service Manager (Cleaning) will lead the operational planning of an exceptional cleaning service across the King's estate. The Service Manager will be responsible for the effective motivation and ...
-
Service Manager
4 days ago
Capita London, United Kingdom**Employed Resource Service Manager** · **Overview** · Capita Resourcing has developed a new engagement model; Employed Resource Model (ERM) within our Contingent Labour service offering to our Managed Service clients. This will require permanent resources to be sourced, selected ...
-
Services Manager
5 days ago
Atalian Servest London, United Kingdom**Job Reference: /MP/19-12/775/28** · **Job Title: Services Manager** · **Location: 111 Buckingham Palace Road, London - _Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday to Friday - 40 hours per we ...
-
IT Service Manager
1 week ago
eFinancialCareers London, United KingdomKey Skills and Experience: · - Experience of managing a support function within an ITIL environment in a Financial Services company (ideally Exchange or Clearing house), with particular focus on Incident, Problem, Change and Release Management · - Understanding and experience of ...
-
Service Manager
1 week ago
Aspion London, United Kingdom**Job Opportunity: Services Manager** · **Location: Marylebone - London** · **Pay : £40,532** · **6 Month Contract - Immediate - Could lead to permanent** · Aspion are working on behalf of an oganisation which supports the vulnerable and less fortunate members of the public in te ...
-
IT Service Manager
1 week ago
Eames Consulting London, United KingdomOur client, a **Lloyd's of London syndicate,** is looking for an **IT Service Manager.** · This is a **brand new role** where you will be engaging with **IT leaders** to build the relationship among technical support teams, vendors and business stakeholders.You will be the **PoC ...
-
Service Manager
1 week ago
The Graduate Project London, United Kingdom**Responsibilities**: · - To oversee the support, safety, and development opportunities for all young people. · - Ensuring that young people's outcomes are achieved and evidenced via weekly/monthly reports and other relevant documentation. · - To assist the Heads and Directors in ...
-
IT Services Manager
1 week ago
Understanding Recruitment London, United Kingdom**IT Services Manager** · An exciting opportunity has arisen for an IT Services Manager to join an amazing charity and assist the delivery of their technology services. The IT Services Manager will be joining the Vauxhall, London offices with an extremely flexible hybrid style of ...
-
Service Management
2 days ago
NonStop Consulting Ltd London, United Kingdom*Due to the nature of the assignment details need to remain vague at this point, but the central requirements are: · - Eligibility for getting SC Cleared · - Service management experience · - ITIL · - Call me, Alex Manea, at NonStop Recruitment now for a confidential conversation ...
-
Service Manager
1 week ago
Domus Recruitment Ltd London, United KingdomDomus are on the lookout for an experienced manager within the Health and Social Care sector to join a national organisation in Bolton, as a Service Manager. · Based in East Lancashire, you will be responsible for the delivery of high quality and person-centred support to adults ...
-
Service Manager
2 days ago
Safer London London, United Kingdom**Service Manager** · Location: Face-to-face delivery pan-London, agile working for all other duties · Hours: 35 hours per week, sometimes worked flexibly · **Salary**: Grade D point 1 £38,280 to point 5 £46,340 · **Who we are** · Safer London is a charity working with young Lond ...
-
Service Manager
1 week ago
NonStop Consulting Ltd London, United KingdomService Manager - Adoption Agency - National Charity - Hybrid working - Trauma informed service - therapeutic work - Family history · We are looking to recruit a Service Manager for a Charity's adoption agency in Newham. If you are a manager looking for a challenge in a niche mar ...
-
Manage Services Account Manager
3 days ago
Mason Frank London, United KingdomJob Description · **Responsibilities**: · Communicating to both technical and non-technical users. · Analysing the clients needs and helping them refine and define their requirements. · Designing solutions. · Managing clients. · Managing accounts. · Hands on with flows and config ...
-
Service Manager
3 days ago
Lifeways Brixton, United KingdomAre you ready to progress your career? To use the skills you have gained and manage the day to day running of our supported living services? · The Lifeway's Group is one of the UK's leading providers of support services for people with diverse and often complex needs in community ...
-
Guest Services Manager
1 week ago
London Marriott Hotel Canary Wharf London, United Kingdom Full timeWe are hiring for a Guest Services Manager · Your new career at London Marriott Canary Wharf Hotel & Executive Apartments · London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments Canary Wharf tube and West India Quay DLR. Part of Marriott Internati ...
-
Technical Services Manager
5 days ago
Integral UK Ltd London, United KingdomJob Description · Location: BlackRock London Sites · Reporting to: UK & Ireland Account Manager (Chief Engineer) · Hours: Mon-Fri · Salary: Up to £63k · Position Concept · This key position and challenging role of the Technical Services Manager reports directly to the UK & Ir ...
-
Service Performance Manager
1 week ago
Lorien London, United KingdomService Delivery Manager (Remote up to £45,000 + Company Benefits) · Our partnership with a well-known company in the Consultancy industry is looking for a Network based Service Delivery Manager to work with an end client to look at their network services and see how they can imp ...
-
Service Desk Manager
1 week ago
Lorien London, United Kingdom**Service Desk Manager - IT MSP** · £62,000 per annum · City Of London Office. · I am representing an award winning IT MSP who are looking for an experienced Service Desk Manager to come and manager an excellent Support Division. · **Team Size - 20** · **Team Leads - 3** · You wi ...
-
Service Relationship Manager
1 week ago
Eames Consulting London, United Kingdom**Service Relationship Manager - London / Hybrid** · I am currently working with a Financial services company who are looking for a Service Relationship Manager to join their team on a permanent basis. · **Essential skills and qualifications**: · - Being an end user champion for ...
-
Service Desk Manager
4 days ago
Kirk Recruitment London, United KingdomAn exciting opportunity to join the Services team tasked with proving best-in-class support and services to the customers. This role will see you leading, managing and nurturing our Service Desk function and team providing support across the software portfoliowhich enables health ...
Customer Service Manager - England, United Kingdom - JACOBS DOUWE EGBERTS
Description
For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it's amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L'OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.
JDE is part of JDE Peet's, the world's largest pure-play coffee and tea company, headquartered in The Netherlands.
What's it like to work at JDE?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.
Job Description
The Customer Service Manager ensures our customers receive industry leading on time, in full service as well as the execution of local customer service activities to optimize the supply chain flow to customers
The Customer Services Manager ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. Whilst its main focus is the delivery of customer satisfaction, internally there is an expectation that the Customer Services Manager has an umbrella view of operations and commercial activities.
Qualifications
Must have;
Nice to have;
Additional Information
Your time will be split between working remotely, Banbury and Maidenhead
#J-18808-Ljbffr