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    Engineer I - Oxford, Oxfordshire, United Kingdom - Cognizant

    Cognizant
    Cognizant Oxford, Oxfordshire, United Kingdom

    2 weeks ago

    Default job background
    Description
    This is an excellent opportunity for EUC Engineer professionals to be part of leading-edge technology projects.

    Cognizant's Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.

    Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

    As a key contact point for Information Services, the On-site Support Engineer is a trusted expert combining a service-oriented approach with strong technical ability to proactively support our user community and be part of the information services team.

    The On-site Support Engineer - in close partnership with other Information Services colleagues - performs an important role in supporting the company systems and productivity tools underpinning the company's technology use and facilities.

    Troubleshooting computer and network-related issues
    Logging of all incidents using ServiceNow
    Respond to customer inquiries via phone, Teams, email, and the client service portal (ServiceNow)
    Provisioning of computer equipment and peripherals to employees; End-user software/hardware installation and configuration; User and team training, and guidance on best practices
    To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes.
    Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs.

    Adhere to and promote Diversity Equity Inclusion & Belonging (DEIB) in all your work and support and comply with initiatives, policies and procedures on DEIB.

    Detailed knowledge of Windows 10 and Windows 11
    Strong knowledge and hands-on experience of help desk level Active Directory (Users and computers, Group Policy); Strong Office 365 knowledge and experience required (O365 user management and help desk level related tasks)
    SharePoint and Exchange Online support a plus
    Strong ability to troubleshoot user-level related network problems (DNS, DHCP, WIFI, VPN, )
    Strong knowledge of tools like ServiceNow or similar
    Ability to acquire support level knowledge of various software applications (MS Office, Teams, Adobe Suite, etc

    You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

    Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

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