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    Associate Technical Support Engineer - London, United Kingdom - Park Place Technologies

    Park Place Technologies
    Park Place Technologies London, United Kingdom

    Found in: Talent UK C2 - 1 week ago

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    Full time
    Description

    Associate Technical Support Engineer

    The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support.

    Responsibilities:

  • Advise customers how to configure and use Entuity software to satisfy their network monitoring and management needs.
  • Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).
  • Advise customers how to customize Entuity software dashboards, reports, and exports.
  • Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products.
  • Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data.
  • Trouble-shoot and identify the cause of customer problems with Entuity software.
  • Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
  • Ensure all customer problems and queries are logged in the Entuity Helpdesk system, escalated where appropriate and tracked through to completion.
  • Work closely with ParkPlace Technologies' Development Team on the resolution of customer problems.
  • Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
  • Issue customer licenses as required.
  • Create and issue Device support software configurations and overrides to customers as required.
  • Develop and maintain a full and current awareness of Entuity products.
  • Maintain an awareness of IT technologies relevant to the operation of Entuity products and services.
  • Other duties as assigned.

    • What we're looking for:

  • A minimum of 1-3 years' experience of MS Windows, Red Hat Linux and VMware.
  • Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
  • Self-confident and resourceful with a positive attitude.
  • Well organized and able to stay focused when under pressure.
  • Enjoys problem solving and interaction with others.
  • Good communication skills and a sense of humor.

    • Bonus Points:

  • Network device vendor certifications (CCNA, JNCIA).

    • Education:

  • Bachelor's degree required in a Computer Networking or Software related discipline.
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