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    Technical Quality Lead - London, United Kingdom - INEOS

    INEOS
    INEOS London, United Kingdom

    Found in: Talent UK C2 - 5 days ago

    Default job background
    Full time
    Description

    Responsibilities

    include (but are not limited to):
  • Ensures that the Customer remains at the center of all we do
  • Receive all incoming customer quality related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network and customers
  • Monitor global trends, patterns and concerns by description, VIN or verbatim
  • Review both the standard and content of all Technical Publications and Technical process' against KPI and SLA targets
  • Liaise with Engineering and company Quality teams as required and be confident to join cross division collaborative teams
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims and repairs
  • Support the Aftersales team with the ongoing improvement of repair with a 'fix once, fix first' outlook
  • Prepare and present audit reports using a variety of tools and resources
  • Assist in developing ongoing vehicle product requirements from an early door's perspective, ensuring the customers concerns are understood at the concept & design stages
  • Input to both short and long-term service fix development

    • What we are looking for:

  • Significant Aftersales and Quality system based business experience, which could include vehicle manufacturer or wider Automotive experience
  • Industry recognised Technical qualification
  • Able to use, understand and develop Technical & Aftersales process, strategy and workstreams for best practice
  • Very strong drive for continuous improvement – a Kaizen mentality
  • Ability to work in both office and field-based teams with a customer focused repair and service excellence approach

    • If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

    If your application is successful one of the team will be in touch to arrange an initial conversation

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