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    Transitions & Client Onboarding Manager - London, United Kingdom - Ramsey Portia

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    Job Description

    A leading fund manager are seeking a Client Onboarding/Transitions Manager to join their Operations department.

    Duties & Responsibilities:

    • Proactively lead the full end-to-end implementation of company products and funds, as well as institutional client activity such as launches, closures, restructures, fund changes, in-species, mergers, and share classes, as well as seeding and deseeding plans where required.
    • Perform and oversee operational set-up, providing accurate instructions both internally and externally.
    • Manage multiple events simultaneously, including non-standard complex events, while ensuring accurate and timely completion.
    • Construct, document, and oversee accurate end-to-end event runbooks and transition plans as required.
    • Apply strong ownership, communication skills, and risk management.
    • Manage and maintain LEI (Legal Entity Identifier) requests and renewals.
    • Carry out several different Identifier and tax reporting requests pertinent to the set-up of new funds, share classes, and field ad hoc vendor queries.
    • Oversee a variety of invoice and billing management tasks with the finance team.
    • Maintain procedural documents and checklists as required.
    • Apply strong communication skills, a high level of attention to detail, risk management awareness, and escalate issues where appropriate.
    • Carry out other duties as required and assigned.

    The role requires:

    • Detailed experience in either transition/onboarding/client service role
    • Excellent organizational skills
    • Attention to detail, risk and controls
    • Very strong communicator
    • Innovative and problem solving
    • Project manager skills
    • Operational experience
    • Client servicing experience
    • Knowledge of fund types (ie hedge funds, OEICs, SICAVs)
    • Proactive and be driven to see things through to completion
    • Very hard working


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