- Work closely with our teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint
- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience, confident and assertive
- The confidence to influence others, make decisions and come up with solutions
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
-
Customer Specialist
2 weeks ago
Sovereign Housing Basingstoke, United Kingdom**Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?** · We have a fantastic opportunity for a **Customer Specialist** to join our Complaints Team in Basingstoke on a full-time permanent bas ...
-
Customer Communications Specialist
4 weeks ago
Sovereign Housing Basingstoke, United KingdomWe have an opportunity for a **Customer Communications Specialist** to join the Corporate Affairs Team** **on a 12 month fixed term basis, working 30 hours a week. · You'll be based from our Basingstoke office, although with offices in Bristol, Christchurch, Exeter and Newbury, w ...
-
Customer Relationship Specialist
3 weeks ago
Inchcape Basingstoke, United Kingdom**Customer Relationship Specialist - Toyota Basingstoke** · **Basic salary £30,000pa, OTE £34,000pa** · **5 day working week including Weekends on a rota** · **Create experiences you can be proud of.** · Working with world-class brands as a Customer Relationship Specialist, you'l ...
-
Customs & Trade Compliance Specialist
2 weeks ago
Barclay Meade Basingstoke, United KingdomA global business require a Customs & Trade Compliance Specialist. Applicants need expertise in implementing auditable customs processes, classification/codes, knowledge HMRC regulations and experience of import/export in/out Europe. · The Customs & Trade Compliance Specialist wi ...
-
Customer Specialist
3 weeks ago
SNG Formerly Sovereign Housing Association Basingstoke, Hampshire, United Kingdom £27,000Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? · We have a fantastic opportunity for a Customer Specialist to join our Complaints Team in Basingstoke on a full-time permanent basis. ...
-
Customer Specialist
1 week ago
Sovereign Housing Basingstoke, United KingdomAt Sovereign we shape our service around our customers making sure we deliver right first time. Our Customer Specialists (Property) take ownership of our more complex repairs and maintenance queries, investigating the issues for our customers and collaborating with colleagues to ...
-
Customer Specialist
1 week ago
Sovereign Housing Basingstoke, United KingdomWe have an opportunity for a **Customer Specialist** to join our Complaints Team in Basingstoke on a full time permanent basis. · The starting salary circa £25,000 a year depending on experience. · As part of the Complaints team, you'll: · - Case manage complaints on behalf of ou ...
-
Customer Specialist
4 days ago
Sovereign Housing Basingstoke, United Kingdom**Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?** · We have a fantastic opportunity for a **Customer Specialist** to join our Complaints Team in Basingstoke on a full-time permanent bas ...
-
Customer Experience Specialist
3 weeks ago
Star OUTiCO Hampshire, United Kingdom**Customer Experience Specialist, Cardiovascular**: · **Hampshire/IOW**: · Star OUTiCO is recruiting for an exciting new team of Customer Experience Specialists Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work ...
-
Customer Operations Specialist
3 weeks ago
Vodafone Farnborough, United Kingdom**Location**:Farnborough (Full time office based role) · **Salary**: Excellent basic salary plus bonus and Vodafone benefits · **Working Hours**: Full time 37.5 hours per week - Mon to Fri · **Who We Are** · We're a global technology communications company that empowers people an ...
-
Customer Account Specialist
3 weeks ago
345 Technology Winchester, United KingdomAt 345 Technology, we want our work to matter. To make a meaningful difference. Work like that isn't easy and you absolutely can't phone it in. But it's worth it. Because nothing beats the feeling you get when you do your best ever work, together. · The Customer Account Specialis ...
-
Customer Service Specialist
3 weeks ago
Advanced Resource Managers UK Fareham, United KingdomOur client who are a growing telecommunications company, are seeking a Customer Service Specialist to join their team. · Overview: · The main objective of the role is to manage the relationship and processes to ensure a smooth transition into the company. · Responsibilities (trai ...
-
Customer Process Specialist
3 weeks ago
BMW Farnborough, United Kingdom**INNOVATION IS IMAGINING WHAT NO ONE ELSE CAN** · **SHARE YOUR PASSION FOR EXCELLENCE** · Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm fo ...
-
Customer Support Specialist
3 weeks ago
NAVBLUE, an Airbus Company Walton-on-Thames, United Kingdom**Job Summary**: · **Are you passionate about Aviation? Do you like working with customers from all over the world? Would you like to work in a fun and exciting team?** · NAVBLUE, an Airbus Company is currently seeking a Customer Support Specialist to join our growing team · The ...
-
Customer Support Specialist
3 weeks ago
Tate Recruitment Limited Hedge End, United Kingdom**Customer Support Specialist - Hedge End - £24,500 - full time hours - office based - Hybrid role working from home 2 days a week** · We are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking ...
-
Customer Service Specialist
4 weeks ago
Technogym Bracknell, United KingdomWhat's on offer · Competitive salary (we have nothing to hide, the job postings just do not show this information easily) · Annual Bonus Scheme · High-end and up-to-date tools to do the job well · On-site premium showroom (also the staff gym) · Monday to Friday with the option to ...
-
Customer Service Specialist
3 weeks ago
S4 Personnel Limited High Wycombe, United Kingdom**Ref: 3826** · **Job Title: Sales Enquiry Specialist** · **Location: High Wycombe (With potential Hybrid working)** · **Salary: £23,795** · Working as part of a friendly Customer Relations Team, you will use your customer service skills to respond to customer queries in a timely ...
-
Customer Retention Specialist
3 weeks ago
Hendy Group Fareham, United KingdomWe have an exciting opportunity for a Customer Retention Specialist to join our multi-franchise team, based in Fareham. As part of our dedicated multi-franchise Retention & Renewals team, you will play an important role within a small team responsible for prospecting, converting ...
-
Customer Experience Specialist
3 weeks ago
Asset Plus Financial Ltd Slough, United Kingdom**Customer Experience Specialist** · **JOB SPECIFICATION** · - Contacting existing database · - Maintaining a database of customer information · - Escalating inquiries to the appropriate team, when necessary · - Passing customer feedback onto the product or sales team to improve ...
-
Customer Development Specialist
3 weeks ago
Linklife Ltd High Wycombe, United Kingdom**Job Title**:Customer Development Specialist · **Location**:High Wycombe, Buckinghamshire · **Salary**:£21,000 - £23,000 · - **12 Month Contract**_ · **Overview**: · You will be responsible for delivering excellent customer service for Our Client. You will ensure that you are pr ...
Customer Specialist - Basingstoke, United Kingdom - SNG Formerly Sovereign Housing Association
Description
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We have a fantastic opportunity for a Customer Specialist to join our Complaints Team in Basingstoke on a full-time permanent basis.
The starting salary circa £27,000 a year depending on experience.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.
The Role
This is a customer focused role where the post holder will take ownership of complaints. You will case manage each from the date of the original complaint through to resolution. The individual will ensure they deliver excellent customer experience from start to end.
As part of the Complaints team, you'll:
This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.
What you'll need
What you'll get from us
We invest in our people, and you will be able to develop your skills and learn new ones. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Customer Specialist professionals in Basingstoke
-
Yasir Bandey
Partner Development Manager
-
Julia Leong nee Yurukova
Not a Freelancer