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Sittingbourne

    Internal Sales Administrator - Sittingbourne, United Kingdom - Granton Associates

    Granton Associates
    Granton Associates Sittingbourne, United Kingdom

    4 days ago

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    Description

    Job Description: Internal Sales Advisor

    Salary: 30,000 per annum
    Working Hours: Monday to Friday

    Job Overview:
    As an Internal Sales Advisor, you will play a crucial role in the day-to-day operations of the material supply Internal Sales department. Your primary objective is to increase turnover, maximize profit, and contribute to achieving key performance indicators (KPIs) related to conversion rates, revenue targets, gross margins, and customer service excellence.

    Key Responsibilities:

    • Produce quotations tailored to customer requirements.
    • Arrange follow-ups on quotes and engage in proactive sales tasks.
    • Accurately process customer orders and raise invoices.
    • Manage customer accounts effectively.
    • Perform general office administration duties.
    • Handle inbound and outbound calls.
    • Process and manage customer complaints using internal systems.
    • Support lead generation activities and contribute to achieving strategic business goals.

    Work Environment & Requirements:

    • Office-based role within a large open-plan workspace.
    • Collaborative work with other departments, requiring professional behavior.

    Skills, Qualifications & Training:

    Essential:

    • GCSEs in Maths and English.
    • Proficient in using ICT applications such as Excel, Word, and Outlook.

    Personal Skills:

    • Strong attention to detail.
    • Effective verbal and written communication skills.
    • Excellent organizational abilities with prioritization skills.
    • Influential and capable of building strong relationships.
    • Positive work ethic and commitment to delivering exceptional service.
    • Reliable team player.

    Experience:

    Essential:

    • Previous experience in a similar role.
    • Proven track record of achieving targets.
    • Proficiency in using ERP systems.
    • Customer service experience.

    Desirable:

    • Background in construction or engineering industry.
    • Familiarity with Navision software.

    Additional Information: This role requires a proactive and detail-oriented individual with a strong sales acumen and a customer-centric approach. Experience in a similar role and knowledge of ERP systems are crucial for success in this position. The ideal candidate will thrive in a fast-paced environment, contributing to revenue growth and maintaining high levels of customer satisfaction.

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