- Provides key Customer Service Phone Support.
- Professionally answers customer inquiries via phone and email.
- Acknowledges and processes incoming orders including, Pick, Pack, and Post.
- Provides customers part identification technical support.
- Supports various business initiatives.
- Works with customers and members of the service team to address and complete returns.
- Updates customer information in the Customer Relationship Management system.
- Collaborates with team members to improve customer service excellence.
- Participate in initiatives to grow the Parts and Service businesses.
- Has previous experience in building relationships with customers via phone, email or facetoface
- Experience in data input onto CRM systems
- Salary/ Package for
- 5 hour week Monday-Friday (1 hr lunch)
- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
- 20 days + bank holidays
- Company Pension Scheme
- Onsite parking
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Customer Experience Assistant - Telford, Shropshire, United Kingdom - Precision Recruitment UK Ltd
Description
Customer Service RepresentativeMonday-Friday day shifts
Product Training, 28 days holiday
With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.
The Role ofCustomer Service Representative:
Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.
Duties and Responsibilities forCustomer Service Representative:
Customer Service Representative:
Customer Service Representative:
- "