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    Customer Experience Assistant - Telford, Shropshire, United Kingdom - Precision Recruitment UK Ltd

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    Part time
    Description
    Customer Service Representative
    Monday-Friday day shifts
    Product Training, 28 days holiday

    With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.

    The Role of

    Customer Service Representative:

    Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.

    Duties and Responsibilities for

    Customer Service Representative:

    • Provides key Customer Service Phone Support.
    • Professionally answers customer inquiries via phone and email.
    • Acknowledges and processes incoming orders including, Pick, Pack, and Post.
    • Provides customers part identification technical support.
    • Supports various business initiatives.
    • Works with customers and members of the service team to address and complete returns.
    • Updates customer information in the Customer Relationship Management system.
    • Collaborates with team members to improve customer service excellence.
    • Participate in initiatives to grow the Parts and Service businesses.
    Key Requirements for

    Customer Service Representative:

    • Has previous experience in building relationships with customers via phone, email or facetoface
    • Experience in data input onto CRM systems
    • Salary/ Package for

    Customer Service Representative:

    • 5 hour week Monday-Friday (1 hr lunch)
    • Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
    • 20 days + bank holidays
    • Company Pension Scheme
    • Onsite parking
    To apply for this Customer Service Representative position, here are your two options:
    - "


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