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    Field Maintenance Technician - Cambridge, Cambridgeshire, United Kingdom - SaluteMyJob

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    Description
    As part of the Customer Service Team you will be at the frontline of the business.

    Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole product range.

    Specifically to provide comprehensive technical customer service support for the business, providing support and feedback on technical field issues, complaints and early warnings to drive manufacturing improvements, reliability and serviceability.

    Provide market leading customer service and technical support to all of our customers across all of the product range
    Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures
    Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed
    Actively promote our additional services and products
    Seek the opportunity to reduce service costs, by ensuring

    Maintaining correct van stock profile
    Provide support for complaint escalations
    Attend product update meetings and refresher training
    Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency and the business profitability
    Frequent contact with all levels in departments including Customer Services, Technical Services, Sales and Marketing.

    Contact with customers at all levels including consumers, installers, contractors and Clients.

    Proven customer service experience.
    Basic knowledge of electrical and communication systems
    The ability to work alone and unsupervised
    Disclosure and Barring Service (DBS) check
    Full driving licence
    FIA Unit 5
    ~Ability to service and maintain alarm / communication systems


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