- Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards
- Providing guidance at First Notification of Loss to colleagues responsible for claims processing
- Quality checking of client / carrier communication from processing colleagues, prior to release by WTW, as appropriate
- Ad hoc technical & service support to processing colleagues and client
- Supporting processing colleagues in conjunction with Claims Advocates, to produce accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client as required.
- Where appropriate, provide input on corrective action required to meet or exceed client expectation
- Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver pre-defined service standards (including but not limited to Uncorrelated Cash and Bureau debt)
- Building constructive client and 3rd party relationships, under the guidance of Senior Claims Handler / Claims Manager / Claims Advocate (including but not limited to client / carrier relationship meetings)
- Understand the client's business and their requirements (operational and other)
- Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
- Contribution to a continual improvement culture
- Provide input to and reference the Willis Quality Index, as appropriate and required
- Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate – working with processing colleagues in delivery
- Manage and resolve client / carrier / internal day-to-day queries seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates
- Work with the Claims Managers to ensure timely delivery of Key Client Outcomes
- Work with external parties to include Loss Adjusters, Surveyors and Solicitors to ensure timely delivery of Key Client Outcomes
- Communicate effectively with brokers / advocates to ensure that they chase up market related issues and outstanding broking without delay
- Drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge
- Support Sales team in conjunction with Claims Advocates by producing accurate and updated renewal information
- Ensure the secure, efficient and auditable handling of client monies
- Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.
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Claims Handler
5 days ago
Gallagher Ipswich, United Kingdom**Claims Handler** · *Remote Working Opportunity* · - Based either in our head office in Tamworth, Hadleigh, or remotely depending on location._ · - Claims Settlement Agencies Limited are looking for Insurance Claim Handlers to join our fast growing team across various forms of i ...
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Claims Handler
1 day ago
Gallagher Bassett International Ipswich, United Kingdom**Claims Handler** · - Based in our Ipswich office_ · - Claims Settlement Agencies Limited are looking for Insurance Claim Handlers to join our fast growing team across various forms of insurance including travel, weddings, gadget, financial failure and personal accident._ · - Cl ...
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Claims Handler
1 day ago
Gallagher Bassett International Ipswich, United Kingdom**Claims Handler** · - Based either in our Ipswich office_ · - Claims Settlement Agencies Limited are looking for Insurance Claim Handlers to join our fast growing team across various forms of insurance including travel, weddings, gadget, financial failure and personal accident._ ...
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Claims Handler
1 day ago
XL Catlin Ipswich, United Kingdom**Flexible Work Eligible**: Flexible Work Schedule · **DISCOVER your opportunity** · Ipswich, UK · At AXA XL our claims division are at the very heart of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleague ...
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Claims Handler
21 hours ago
Gallagher Ipswich, United KingdomGallagher Re are seeking to recruit a dynamic and proactive individual to join our Marine, Energy and Aviation Client Service Team as a Claims Handler. This position will be based in Ipswich and will require daily interaction with other colleagues in Ipswich, London, Mumbai and o ...
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Claims Handler
6 days ago
Reed Procurement & Supply Chain Ipswich, United KingdomWe are working with an global specialist who operate in over 140 countries to appoint a full-time Claims Assistant to work in their office based in Ipswich. They are looking for a keen and eager individual who is looking to start a long term career move. · Work as part of the Cla ...
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Senior Claims Handler
6 days ago
Employment Specialist Ipswich, United Kingdom Full timeA new opportunity has arisen for a highly motivated Senior Claims Handler to join a very professional and friendly Claims team, dealing with Major Clients. · You will be working with claims across a diverse range of clients throughout their main business areas, in a highly profes ...
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Technical Claims Handler
1 day ago
Willis Towers Watson Ipswich, United KingdomTechnical Claims Handler · - Ipswich, GB · June 12, 2023 · **Responsibilities** · - Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through; · - Monitoring Key Client Outcome performance and taking appropriate action as required ...
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Technical Claims Handler
1 day ago
Willis Towers Watson Ipswich, United KingdomTechnical Claims Handler · - Ipswich, GB · April 07, 2023 · **Responsibilities** · - Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through; · - Monitoring Key Client Outcome performance and taking appropriate action as require ...
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Motor Claims Handler
5 days ago
XL Catlin Ipswich, United Kingdom**Flexible Work Eligible**: Flexible Work Schedule · **DISCOVER your opportunity** · **Motor Claims Handler** · Ipswich, UK · - This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime._ · At AXA XL our claims division are at the very heart of our i ...
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Finex Claims Handler
21 hours ago
WTW Ipswich, United KingdomFinex Claims Handler · - Ipswich, GB · February 20, 2024 · **The Company** · **The Business** · **Corporate risk and broking** · We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and tra ...
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Motor Claims Handler
1 week ago
XL Catlin Ipswich, United Kingdom**Flexible Work Eligible**: Flexible Work Schedule · **DISCOVER your opportunity** · - This is _a regulated role under the Central Bank of Ireland's Fitness and Probity regime._ · At AXA XL our claims division are at the very heart of our insurance organisation. We look for innov ...
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Claims Handler Finex Claims Operations
5 days ago
WTW Ipswich, United KingdomWe are seeking to recruit a Claims Handler to join our FINEX Team in Claims Operations. · The position will be based in our Ipswich office but will require daily interaction with colleagues in Ipswich, London, Mumbai and other regional offices as well as with our clients and carr ...
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Claims Handler Finex Claims Operations
1 day ago
Willis Towers Watson Ipswich, United KingdomClaims Handler Finex Claims Operations · - Ipswich, GB · April 13, 2023 · We are seeking to recruit a Claims Handler to join our FINEX Team in Claims Operations. · The position will be based in our Ipswich office but will require daily interaction with colleagues in Ipswich, Lond ...
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Ad Claims Handler
1 week ago
Gallagher Ipswich, United Kingdom**Accidental Damage Claims Adjuster** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures. _ · **Primary Responsibilities**: · - Review and record claims on our i ...
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Ad Claims Handler
4 days ago
Gallagher Bassett International Ltd Ipswich, United Kingdom**Accidental Damage Claims Adjuster** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures._ · **Primary Responsibilities**: · - Review and record claims on our in ...
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Ad Claims Handler
6 days ago
Gallagher Bassett International Ipswich, United Kingdom**Accidental Damage Claims Adjuster** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures._ · **Primary Responsibilities**: · - Review and record claims on our in ...
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Senior Technical Claims Handler
1 day ago
Willis Towers Watson Ipswich, United KingdomSenior Technical Claims Handler · - Ipswich, GB · June 12, 2023 · **Responsibilities** · - Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through; · - Monitoring Key Client Outcome performance and taking appropriate action as r ...
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Large Loss Claims Handler
6 days ago
Employment Specialist Ipswich, United Kingdom Full timeA rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. · To be able to confidently manage technically complex and often contentious cl ...
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Accidental Damage Claims Handler
1 week ago
Gallagher Bassett International Ipswich, United Kingdom**Accidental Damage Claims Handler** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures._ · - Based within our Ipswich Office, this role is suited to an individu ...
Aerospace Claims Handler - Ipswich, United Kingdom - WTW
Description
The Role
Operational Delivery – Client Responsibility
Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
Operational Delivery – Claims Handling Responsibility
Accountable for the servicing of an allocated portfolio of moderate complexity claims, to meet or exceed client expectation through;
Other
The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.
