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    Sector Support Account Manager - Exeter, United Kingdom - Met Office

    Met Office
    Met Office Exeter, United Kingdom

    2 weeks ago

    Default job background
    Full time Construction / Facilities
    Description
    We're looking for an exceptional Sector Support Account Manager to help us make a difference to our planet.

    As our Sector Support Account Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

    Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 30 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

    World changing work

    From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

    • We're a force for good - focusing on our environmental and social impact
    • We're experts by nature - always learning and developing to do things better
    • We live and breathe it - putting our purpose at the heart of decision-making
    • We're better together - understanding partnerships and inclusivity make us greater
    • We keep evolving - pushing boundaries to make tomorrow better for our customers

    Your world of expertise

    You will manage and further develop strong, mutually beneficial customer and stakeholder relationships within the Environment and Energy sector while delivering profitable revenue through meeting specific customer needs.

    Your key duties

    The Sector Support Account Manager key duties are:

    • Responsible for the day-to-day support and queries from customers and stakeholders for the range of services delivered by the Environment and Energy Team.
    • Provide contract management as agreed with Business leads and required by accounts, leading for example, on renewal of accounts; agreement of MoUs, Collaboration Agreements and contracts, renegotiating deliverables, and contract variations; and timely invoicing and customer reporting.
    • Provide support to the Business Manager for operational plan management.
    • To be able to work across the Environment and Energy team and be deployed to work on specific tasks or projects based on business needs.
    • Ensure conformity to engagement and business processes to ensure consistent delivery to customer and appropriate business management information is maintained.
    • The post holder will be required to travel both nationally and internationally.

    Why join us

    Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.

    As our Sector Support Account Manager, your total reward package will be up to £46,974 annually, which includes:

    • £33,794 base pay
    • An outstanding Civil Service pension, with an average employer contribution of 27%.
    • Relocation Assistance may be available
    • Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

    Essential Criteria, skills and experience:

  • A 'self-starter' with a proven track record of living and breathing it by taking initiative, ownership and responsibility for key activities and ensuring successful outcomes to a given timeline.
  • Excellent relationship management skills to support Government Departments and their needs when they require Environment and Energy Services.
  • Develop a strong understanding of the Environment and Energy customers to enable cross-sector working to cover holiday cover or secondments.
  • Excellent communication skills with demonstrable ability to gain trust, build rapport and develop business relationships in a mutually beneficial way.
  • Comfortable using strategically planned approaches to customer engagement and working with others to coordinate activities aligned with business objectives through delivering projects/services to customers.
  • Able to provide feedback and knowledge about customers and markets in a structured manner to inform future strategy and product developments.

    • How to apply

    If you share our values, we'd love to hear from you. Apply below with your CV and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

    Closing date Sunday 02/06/2024 at 23:59 with first stage interviews commencing from 24/06/2024. You will hear from us once the closing date has passed.

    How we can help:

    If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

    We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

    We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

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