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Sutton Coldfield

    Programmer/Planner - Sutton Coldfield, West Midlands, United Kingdom - Mears Group PLC

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    Description
    Full Time Permanent
    We are the largest provider of repairs and maintenance, and regeneration services across the UK.

    Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

    As a Planner you will be working alongside Crawley Council in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

    You will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, Part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

    Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.

    Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.

    A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.

    Work with all team members including, administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.

    Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur.

    Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.

    Previous experience in planning within a Social Housing environment
    Good time management, planning & organisational skills.
    25 days annual leave plus bank holidays

    Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

    Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

    Family friendly policies

    Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.


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