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    Visitor Experience Manager - United Kingdom - Visit Somerset

    Visit Somerset
    Visit Somerset United Kingdom

    1 week ago

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    Full time
    Description

    The Bishop's Palace, Wells, Somerset.
    37 hours per week
    Salary: £30,000 –£32,000

    Visitor Experience Manager (Full Time)
    The Bishop's Palace, Wells, Somerset
    37 hours per week
    Salary: £30,000 –£32,000

    The Bishop's Palace is a 13th century medieval palace and has been home to the Bishops of Bath and Wells for over 800 years. The Palace is surrounded by a breath-taking moat, drawbridge and iconic gatehouse. It is a beautiful and inspirational place to work. As a charitable organisation our purpose is to protect The Bishop's Palace. The Visitor Experience Manager will lead the Front of House team to ensure that all visitors have a fantastic experience. As a member of the Senior Management Team , they will contribute towards delivering the Strategic objectives of The Palace Trust, and be responsible for managing an annual budget, increasing visitor numbers and income, along with overseeing the development and delivery of a dynamic public events and exhibitions programme. They will also act as Duty Manager on a rota basis. Key responsibilities include:
    • Leading by example to ensure the Front of House team deliver a top-quality visitor experience to our visitors
    • Take responsibility for site safety when acting as Duty Manager
    • Managing the Visitor & Events budgets
    • Managing and developing the PoS/CRM system including online ticketing
    • Managing and developing the strategy for increasing visitor numbers, memberships and maximising commercial opportunities.
    • Overseeing the events programme
    We are looking for someone to join the team who has excellent customer service skills coupled with clear organisational skills and self-motivation. At least two-years management experience within the heritage/tourism sector, with a proven record of budget management and increasing visitor income. Experience of Duty Management and knowledge of health and safety on a public site plus excellent ICT skills and knowledge of ticketing/till systems. This full-time role is the equivalent of 37 hours per week.
    This is worked on Annualised hours of 1924 hours per year including pro-rata entitlement of 6.6 weeks' annual year (the equivalent of 244.5 hrs) There is flexibility on working pattern for the right candidate. Normal operation hours and 9.00 – 5.45. How to Apply
    Send your CV along with a Covering letter to . Process
    The closing dates for applications will be 12noon Thursday 5 October 2023 with successful candidates being interviewed on Monday 9 October 2023.
    Anticipated start date November 2023.

    Visitor Experience Manager (Full Time)
    The Bishop's Palace,
    Wells
    Somerset
    United Kingdom

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