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Sevenoaks

    Customer Advisor Training - Sevenoaks, Kent, United Kingdom - YourRecruit (UK)

    YourRecruit (UK)
    YourRecruit (UK) Sevenoaks, Kent, United Kingdom

    4 weeks ago

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    Description
    Are you looking for your next step within Customer Service?
    Our client is a well-established and successful manufacturing business; Salary: £23,000 to £25,000 depending on experience
    5 hours per week, Monday to Friday (4pm finish on a Friday)
    This is a fantastic opportunity for an experienced Customer Service professional - you will be part of a dedicated internal sales team, where your main responsibilities will include:

    • Prioritise and process customer orders and enquiries submitted by telephone, email, post or other medium in an efficient, courteous and prompt manner
    • Maintain thorough and accurate customer service records using the SAGE system
    • Investigate, resolve and communicate customer complaints relating to shortcomings in services
    • Continually communicate with customers to ensure that a high standard of customer service is maintained, specifically communicating any known shortcomings in service, including delays or changes in delivery
    • Liaise with the Credit Control Department when a new customer account needs creating
    • Ensure all relevant quality procedures are followed so they meet the requirements of ISO 9001:2008
    • Be pro-active/self-motivated and to carry out telephone selling/cross-selling when appropriate
    * speaking to new and existing clients, to ensure an excellent level of customer service to ensure long lasting relationships are built and repeat business is gained.

    YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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