Product Owner - Redditch, United Kingdom - Telxl Limited

Telxl Limited Redditch, United Kingdom

1 week ago

Full time

Description

Product Owner

Hybrid – ideally 3 days in our offices based in Redditch

Up to £45,000

Product Owner / Product Manager / CCaaS / UCaaS / SaaS / Senior Product Owner / Product Management / Voice / Omnichannel/ Scrum Master

TelXL is an extremely exciting and successful business at a pivotal point in its twenty-year journey.Our customers are at the heart of everything we do, but we can't build customer value through our product-lead strategy, without the right people in our team.

We are currently recruiting for a passionate and talented Product Owner to join our growing Communications business TelXL. You will be joining our hands-on Product team, working closely with the Product Manager responsible for voice services within our new omnichannel Contact Centre as a Service (CCaaS) product (Cxp).

Our legacy platform Voice (Vxp) is currently undergoing a huge transformation, updating our tech base and continuing to create a product that is fit for purpose in the contact centre market. Therefore, this is an exciting opportunity to make a real difference in driving forward thinking solutions that solve real problems within the contact centre environment.

You will take ownership of the user stories, backlog management and reporting as well as championing user-centred design and the day-to-day execution of our ambitious and industry-leading product vision, strategy, roadmap and quarterly plans.

We operate in an agile environment with a team of skilled in-house developers who you will be working collaboratively with in order to meet Product Roadmap objectives, advocating as the voice of the customer whilst driving understanding and efficiency for delivery.

You will be an experienced and proactive Product Owner / Product Manager within a SaaS / CCaaS / UCaaS / Communications business with the ability to lead and engage with cross-functional teams. Experience with voice / telephony would be very advantageous.

Job Purpose:

Accurately and efficiently executing the product vision, strategy, roadmap, and quarterly plans by leading the voice development team on behalf of the Voice Product Manager.
To work closely with the Product Manager ensuring the features/epics and wireframes are turned into user stories and then advocating as voice of the customer during sprints.
Drive the development team to deliver the required work through backlog prioritisation and management, leading refinement and identifying and eliminating blockers.
Report on performance against plans, communicating in a timely fashion when deliverables will not be met, and identifying the issues causing the delays and seeking resolution.
Support and advocate the quarterly GTM of new features across the business, through demonstrations and knowledge transfer, to drive awareness, understanding and adoption.

If you would like to find out more about this role, please click 'Apply' or alternatively reach out to Laura Oxley at TelXL.

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