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    Claims Adjuster - London, United Kingdom - Nashrock Recruitment

    Nashrock Recruitment
    Nashrock Recruitment London, United Kingdom

    3 weeks ago

    Default job background
    Full time Legal
    Description

    As a Claims Adjuster, you will manage claims from initial report to settlement, coordinating with surveyors, adjusters, and lawyers when necessary. You will ensure accurate record-keeping of each claim's status.

    Key Responsibilities

    • Claims Management: Determine coverage, set reserves, and settle claims across various classes of business, primarily Property Treaty.
    • Collaboration: Liaise with co-insurers, syndicates, and claims bureaus on large or complex claims, issuing market circulars as needed.
    • Service Provider Coordination: Manage and communicate with service providers such as lawyers, loss adjusters, and third-party administrators throughout the claim lifecycle.
    • Record Keeping: Maintain comprehensive electronic claims records, ensuring they accurately reflect the current status.
    • Legal Knowledge: Apply knowledge of tort and contract law, staying updated on relevant legal developments.
    • Compliance: Ensure adherence to regulatory requirements, maintaining up-to-date systems and procedures.
    • Relationship Building: Foster strong relationships with brokers, adjusters, agents, coverholders, TPAs, and other service providers, maintaining professionalism and efficiency.
    • Outsourcing Oversight: Review and oversee delegated outsourcing arrangements.
    • Internal Liaison: Coordinate with Reinsurance and Underwriting departments on key issues, monitoring claim activity and suggesting future remedial measures.
    • Complaint Management: Handle policyholder complaints through established procedures.
    • Reporting: Prepare and analyze monthly and quarterly reports.
    • Consultation: Work with Underwriters on underwriting intent, settlements, and disputed coverage.
    • Business Travel: Travel as necessary for business needs.

    Regulatory Responsibilities

    • Customer Guidance: Provide guidance to customers on claim processes and progress.
    • Timely Settlement: Aim for prompt agreement on settlement terms and timely payment of valid claims.
    • Complaint Handling: Identify, record, and refer customer complaints appropriately.
    • Customer Fairness: Ensure fairness in customer treatment.

    Requirements:

    • Essential: Solid understanding of Reinsurance Treaty claims.
    • Desirable: Treaty claims handling experience.
    • Essential: Proficiency in MS Office (Word, Excel - intermediate level).
    • Desirable: Experience with EDC (Lloyd's and LIRMA).
    • Essential: Lloyd's Introductory Test, GCSE Maths grade B or above.
    • Desirable: ACII, A Level Maths grade C or above.

    Personal Skills

    • Ability to work independently.
    • Professional and well-presented.
    • Strong interpersonal skills.
    • Excellent organizational, communication, and negotiation skills, with the ability to liaise at all levels.
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