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Erskine

    IT Equipment Coordinator - Erskine, United Kingdom - eTeam

    eTeam
    eTeam Erskine, United Kingdom

    Found in: Appcast UK C C2 - 4 days ago

    eTeam background
    Description

    Role: Asset Management Specialist

    Duration: 12 Months

    Location: Erskine, UK

    The role spans a wide spectrum of responsibility – including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.


    • Responsible for SOW system setup


    • Pricing, banking details and factory obligations


    • Prepare relevant quote terms for priced bids


    • Create asset return requests in D365


    • Responsibility for chain of custody tracking


    • Monitor the input and throughput of returned assets as they are processed in the factory


    • SPOC for factory status to AM (status desk)


    • Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)


    • Execute asset reconciliation in D365


    • Responsible for settlement accuracy and financial credit/rebill adjustments


    • Payment requests and remittance confirmation

    How you'll make your mark:


    • Deliver the highest levels of Customer Care.


    • Promote the HPEFS Circular Economy philosophy.


    • Ensure strongest chain of custody for hardware in our care.


    • Meet & exceed exacting customer KPIs.


    • Own & resolve all issues to successful resolution in the client's view.


    • Be single point of contact for your accounts.


    • Collaborate - identify, share & implement best practices.

    About you:


    • Typically, 3+ years' experience in a related business.

    Knowledge and Skills:


    • Good knowledge of IT & Services industries.


    • Ability to analyse problems & solve creatively.


    • Communicate well verbally & in writing.


    • Manage relationships well at all levels.


    • Facilitate exceptional levels of service delivery.


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