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    Senior Events Executive - London, United Kingdom - George P Johnson Experience Marketing

    George P Johnson Experience Marketing
    George P Johnson Experience Marketing London, United Kingdom

    6 days ago

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    Description

    Job Purpose As Senior Registration & Housing Coordinator you will work across one or multiple clients and projects, working closely with the client's events team, supporting the Registration Lead, Housing Lead and/or Project Lead in the planning, logistics, admin, execution and delivery of all projects assigned to you.

    You will have regular client and internal interaction with teams and GPJ colleagues across the globe and multiple time zones.

    You will work closely with a team of Registration Managers, Housing Manager and Producers to continually support and deliver your projects.

    You will demonstrate strong project management and communication skills, with a strong focus on customer satisfaction and the ability to work to timelines and make independent judgement in the resolution of customer service challenges.

    Key Responsibilities
    Proactive interaction with the Registration Lead, suppliers, vendors and Client to ensure Registration deliverables are completed timely
    Proactive interaction with the Housing Lead, Hotels and Client to ensure Housing deliverables are completed timely
    Proactive interaction with Producer and Client to ensure other deliverables are completed timely
    Handle registration and/or housing reporting and related tasks
    Manage audits such as registrations, reservations, invitations, and pass allocations
    Responsible for registration data integrity
    Manage event inboxes within service level agreements
    Support delegate, vendor and exhibitor enquiries via email and occasionally via phone
    Manage multiple events and event roles simultaneously
    Travel to attend events internationally (including weekends)
    Handle delegate payments, supplier invoicing and related tasks, when necessary
    Plan and manage on-site registration processes and deliverables as needed
    Plans and manages on-site accommodation/rooming process
    Work with client, suppliers, hotels, other vendors and co-workers in multiple locations and time zones
    Organising, ordering, and managing materials and shipment for on-site
    Support Registration Lead, Housing Lead and Producers and with logistics and administrative tasks
    Proficient in various software applications, such as spreadsheets, databases, manipulating and/or formating data and/or reports
    Set up and manage hotel(s) and room block(s) inventory in the registration & housing platform
    Testing Registration and Housing platform workflows
    Set up registration or housing related email communications
    Reconciles post-event accommodation/rooming report(s); final pick-up at hotel(s), audit results and commission due.

    About you
    You are FLEXIBLE - Flexibility is key and the ability to work evenings/weekends as needed and away from home/overseas as required
    You are CURIOUS and INTERESTED - You are eager to learn a team player always willing to support those around you
    You are a PROBLEM SOLVER - You like to challenge yourself, be resourceful and have the ability to work independently and manage your own workload in a fast paced environment
    You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied
    You're highly motivated and enjoy getting things done
    You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise
    You are a people person who enjoys and values the importance of good processes
    You're confident with using a variety of different software systems
    You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently
    You demonstrates a high level of professionalism at all times
    You want to be part of a team and help create a great work environment and company culture

    Your Background, Skills & Experience


    Essential:
    Demonstrates strong and effective communication skills
    Strong telephone and email skills with the ability to handle difficult conversations and queries
    Organised - Can multitask, manage time and plan, to include managing concurrent tasks efficiently
    Detail oriented with strong organisational skills
    Hotel Knowledge / Experience
    Registration and/or Events knowledge / Experience
    Ability to work with client/s, co-workers and vendors in multiple locations and time zones
    Strong overall Microsoft office and G-Suite skills, especially Excel/Google Sheets
    Must be a team player. Must be flexible.


    Highly Desirable:
    A good level of technical skills including database skills and comfortable working in multiple technical environments
    Experience with platforms such as Rainfocus or Cvent
    Fluency or working knowledge of another European language
    Experience within a marketing or events agency would be an advantage
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