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Milton Keynes Village

    Customer Support Technician - Milton Keynes Village, United Kingdom - G.L.O Recruit

    G.L.O Recruit
    G.L.O Recruit Milton Keynes Village, United Kingdom

    6 days ago

    Default job background
    Full time
    Description
    HYBRID | MONDAY
    • FRIDAY ONLY | PERMANENT ROLEMUST BE FLUENT IN ENGLISH AND FRENCH, SPANISH, ITALIAN OR GERMANWe are recruiting for a Customer Support Technician to work for our client in the manufacturing industry.
    As a Customer Support Technician your duties will include * Clarifying customer technical requirements ahead of new project installations and briefing the production team * Supporting customers during project installation * Setting up monitoring diagrams, users, alerts and calculations * Attending site when required to support customer installations or investigate reported faults * Assisting customers with technical queries and fault reports by phone, email and through a help desk ticket system * Managing the return and replacement of faulty equipment * Assisting with fault diagnosis and contributing to fault reduction * Providing training to customers mostly using teleconferencing, sometimes on site or in our facility * Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch * Receiving returned equipment and diagnosing faults * Carrying out minor repairs and refurbishment of equipmentTo be a successful candidate for the Customer Support Technician role, you will:

    • Have demonstrable experience of customer service in an engineering, or technical environment
    • Excellent customer relations skills
    • Fluent in English plus either Italian, Spanish, German or French
    • Good ability with Excel, and other Office apps
    • Understanding of IP Networking
    • Site experience in Rail and/or Construction is preferredThe working hours and salary for the Customer Support Technician role are as follows:
    • Monday to Friday 08:00-16:30
    • Hybrid - 2 days from home, 3 days in the office
    • Must be able to complete initial training in Milton Keynes office £33,000 - £35,000 Depending on Experience


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