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Newcastle upon Tyne

    Contract Support Coordinator - Newcastle upon Tyne, United Kingdom - Newcastle Building Society

    Newcastle Building Society
    Newcastle Building Society Newcastle upon Tyne, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    We are really pleased to announce we have a Team Manager vacancy leading our Finance Support Team.
    The purpose of the role is to lead, develop and support the Finance Support team.

    The Finance Support team is designed to ensure we continue to give fantastic support both to our internal and external customers.

    The team is the first port of call for our Customer Service Centre and Branch Network colleagues when customers have payment or banking queries so being able to have a good rapport with peers is key.

    The Team Manager has full oversight of all of our Client's Suspense accounts and will ensure these are reconciled and managed on a daily basis.

    You and your team will deliver a great colleague experience whilst maintaining a high level of customer service, supporting colleagues as well as working closely with the Solutions Finance, Customer Service Centre, and Branch Network teams.

    You will be the lead in driving continuous improvement across all finance support processes.

    The more you know about using Microsoft Excel the better, as it forms a key part of the day to day.

    A background knowledge of banking, and principles of financial control are desirable but are not essential.

    You will be experienced in managing and developing a team, with a focus on transferring skills and knowledge to direct reports, while embedding a "first in class" customer service mindset across the team.

    This would be complimented by an ability to influence and support key decisions and outcomes across the wider Solutions Finance management team supported by a high level understanding of other key functions across the financial, NSSL, and Group areas.

    Newcastle Strategic Solutions is the UK's leading savings management platform and one of the North East's most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providers across the UK.

    Solutions Finance is an integral part of this platform; we make sure customers get their money promptly and accurately, and make sure our Clients get the financial reporting they need.

    Relationships are really important to us whether that's with the customer service centres, our Clients or other internal business areas; we always try to deliver excellent quality customer outcomes and we work closely with stakeholders to ensure we get the best results.

    As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
    ~ A 35-hour weekly contract + flexible working options
    ~30 days holiday each year plus bank holidays
    ~ Bonus Scheme (paid annually) - On target 10%, up to 15% depending on performance
    ~ Colleague mortgage scheme and access to our financial advisors
    ~ Private medical insurance
    ~ Pension scheme (up to 9% employers' contribution)
    ~ Life assurance (4x salary) and income protection
    ~ Access to a range of wellbeing benefits, including medicash scheme
    ~ Electric car salary sacrifice scheme
    ~ Cycle to Work scheme
    ~ Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
    ~ An extra day's holiday for your birthday
    ~ The option to buy and sell holidays
    ~ A broad range of learning and development opportunities
    ~ Access to a range of high street and online discounts
    ~ Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
    ~ A wide range of recognition initiatives to recognise and reward great performance
    ~ Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.

    Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.

    If you have any questions or need any support with your application you can reach out to our Talent Acquisition team at .

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