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    Claims Manager Audit - London, United Kingdom - li

    li
    li London, United Kingdom

    1 week ago

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    Description

    Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips.

    Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

    Lime is hiring a Claims Manager to join our Trust and Safety team You will have expertise in analyzing BI/PD claims, running a team of claims specialists globally, and utilizing data-driven analytics to drive optimization and scalability.

    As the CM, you will thrive in a fast-paced environment, have experience running a global team, and can build innovative solutions to scale and optimize the overall claims process.

    You will be an in-the-moment problem solver who can think about short-term and long-term plans. You're energized about building, scaling, and being part of a forward-thinking organization.
    Manage a team of Claims Specialists, including implementation of KPIs & individual development, and determine operational strategies.
    Oversee global claims portfolio (including claims handled in-house, or forwarded to a TPA or an insurer for handling).
    Develop, analyze, and distribute monthly and quarterly reports related to reserves, payments, claims activity, and productivity
    Present trends & global claims risk profile to the executive leadership team
    Cross-functional collaboration with Trust & Safety, Insurance, Customer Experience, Legal and Analytics Lime teams, as well as Insurers, TPAs, and outside counsel as required
    Audit TPAs' claim files and service invoices to ensure compliance with Service Level Agreements and accomplishment of key performance metrics
    Ensure insurers are adhering to Claims SLAs and monitor insurance claim denials (requiring a strong understanding of Lime's insurance policies)
    5+ years of property & casualty claims handling experience (focused on EMEA and US liability claims)
    ~ Deep knowledge of property damage, physical injuries, medical terminology, medical treatment protocols, and wage loss claims process
    ~ Proven experience working with third-party administrators, and internal and external legal teams in a high-volume claims environment
    ~ Deep technical claim knowledge, including experience with RMSCapable of working across several time zones

    ~ Professional Certified Claims Professional (CCP)
    ~ Familiarity with the legal and regulatory landscape affecting micromobility, including insurance laws, personal injury claims, and data privacy regulations relevant to customer and third-party claims.
    ~LI-Remote
    #When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; Competitive salaries, performance-based annual bonus and pre-IPO equity
    Flexible vacation policies with ample paid holidays tailored to country of residence
    Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
    Support for retirement and financial goals with unlimited access to financial advisors
    Professional growth opportunities through quarterly learning days and top-tier tools
    Opportunities to connect across teams and locations to network, socialize and volunteer
    Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
    Consistent recognition of great work through meaningful rewards and career advancements
    Explore all opportunities on our career page.
    We believe different perspectives help us grow and achieve more.
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