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    IT Support and Training Analyst - United Kingdom - Cegedim

    Cegedim
    Cegedim United Kingdom

    3 weeks ago

    Default job background
    Description

    We are one of the UK's largest developers of pharmacy software solutions who pride ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience and like the soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using our award winning software. Would you like a role with a mixture of office and site based work?

    Based out of our office In Lancashire,you will provide technical support and remote/on-site training for our products and services.This includes, but not limited to resolving technical issues and providing training as needed for our pharmacy customers.

    Could this be your next role?

    You'll be joining our Chorley based teamwith modern open plan offices and the opportunity to work from home every Friday. You'llprovide remote and site based support to a UK wide client base so a driving license is essential.

    Day to day duties will include:

    • Resolvingcustomer incidents and training support by means of;
      • Telephone
      • Remote / Dial In
      • On Site
    • Providinga friendly and professional service to their customers at all times
    • Ensuring all customer incidents are resolved in line with company timescales.
    • Managing customer incident progress, call backs and correspondence when required.
    • Prioritisingcalls and incidents and escalatingto the appropriate line manager when required.
    • Providingsupport and guidance to customers throughout migration to their products
    • Delivering training in a mix of formal (for example, classroom,), informal (for example, floor walking on-site at a pharmacy) or online (for example, Zoom/CentraStage) settings, to internal and external stakeholders.
    • Delivering training in a consistent manner, utilising the documentation provided by the Lead Trainer, such as lesson plans, power point presentations etc.
    • Continuously improvingservices through evaluation; completing trainer sign off forms, capturing verbal feedback and making recommendations for improvement through the appropriate channels, for example to the Product Management team, or Lead Trainer.
    • Attending regular upskilling sessions with the Lead Trainer to ensure product knowledge and training delivery skills are continually refined.
    • To be a Subject Matter Expert for our Pharmacy product suite and the main point of contact for internal colleagues when 'How do I' type queries arise.
    #J-18808-Ljbffr
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