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    Retail Shop Manager - London, United Kingdom - SPACE NK

    SPACE NK
    SPACE NK London, United Kingdom

    3 weeks ago

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    Description
    If you love beauty, you're in the right place.

    As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

    Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.

    The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

    Main Purpose of the Role: The Flagship Managers main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams.

    A visually inspiring and inviting store environment

    • A fully compliant store, adhering to all company processes and policies
    • A focussed and commercial business plan to deliver bottom line profitability
    Ensures consistent product training and knowledge to provide unbiased customer advice

    • Leads the team to deliver a green mystery shop result KPI's
    • Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
    • Manages payroll spend within budget through effective scheduling and people planning
    • Manages stock file accuracy adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets
    Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement

    • Confidently analyses all available business reports to review and assess store weekly, monthly and yearly performance
    • Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
    • Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence's I.e., media and local community
    Confidently delivers feedback and manages performance in line with Company processes and using the NHANCE platform

    • Support with development of management team, succession planning and future growth of the business
    Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience

    • Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
    • Coach and empower the management team to take the initiative as leaders and oversee all levels of customer service and operations
    • Conducts thorough floor walk with management and team on a regular basis providing
    Excellent organizational skills, consciously plan, organize, and execute projects by priority

    • Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
    Store Operations

    • Ensures the store is maintained in line with Company maintenance and Health & Safety

    Qualities:

    • Ability to understand and analyse commercial reports to drive business opportunities across the store
    • Ability to identify key performance behaviours and competencies with team
    • Ability to build strong working relationships with support office departments
    • If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

    We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for.

    All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

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