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    IT Service Management Lead - London, United Kingdom - Nexus Jobs Limited

    Nexus Jobs Limited
    Nexus Jobs Limited London, United Kingdom

    1 week ago

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    Description
    IT Infrastructure Team Lead
    Our Client has a great opportunity to play a key role as an IT Infrastructure Team Leader.

    You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services.

    This covers network, hosting, and server infrastructure (on-premises and cloud).

    As IT Infrastructure Team Leader, you will have highly developed leadership skills, strong technical IT infrastructure skills and have proven experience effectively delivering infrastructure projects.

    Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge
    Management, administration, and operational support of the infrastructure
    Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy
    Proactive incident, problem, change and configuration management
    Management of resources ensuring adequate cover is maintained to deliver the existing support requirements
    Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing
    Proven experience of supporting a large 24x7 operations, and experience of leading a multi-skilled team through change and transition
    Technically delivered a Cloud migration project
    Exceptional people management skills to inspire and motivate a team of highly technical specialists
    Managing internal and third-party resources as required to plan, design, build and run the enterprise IT infrastructure
    An excellent understanding of enterprise best practice infrastructure management, including use of automation/orchestration, monitoring, and logging
    Azure/AWS
    Working knowledge of information security threats and the best way to prevent them
    Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments
    Excellent stakeholder management experience
    Microsoft based server infrastructures and back-office technologies
    Linux/open-source technologies
    Experience of delivering solutions using a mix of on premise, hybrid and SaaS, PaaS and IaaS models
    Data Centre and Edge Networking
    Office 365 and Microsoft Azure
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