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    Contract Administrator Contract Full Time - Edinburgh, United Kingdom - Diligenta

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    Full time
    Description
    Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.

    A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

    Your main purpose will be to complete rectification activities for all corporate incidents for our clients, to ensure they are delivered in line with client and regulatory expectations, whilst providing efficient and good quality customer service.

    You will be responsible for all administration on issues that may occur on Life & Pensions policies when a corporate incident is raised.

    If you are interested in working for a company that can provide a great work culture and progression routes, please apply today
    ~33 days including Bank Holidays
    ~ Eligibility for an annual discretionary bonus scheme
    ~ Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
    ~ Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
    ~ Cycle to Work Scheme & Interest free Season Ticket loans.
    ~ A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
    ~ A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
    ~ A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
    ~ Raising of compensation payments and calculation of late payment interest
    Updates to data on BaNCS
    Customer contact via letter or phone to communicate rectification actions.
    Individual expectations on output, completion to timeframes and quality met.
    Written and telephone correspondence entered into with customers and other areas in the business to resolve problems.
    Compliance with relevant legislation such as the Data Protection Act and vigilance in areas such as Money Laundering.
    Customer focused, with a confident, professional telephone manner.
    Are able to learn and effectively navigate multiple computer systems.

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