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    Band 8a Head of Patient Experience and Engagement - Birmingham, United Kingdom - Birmingham Community Healthcare NHS Foundation Trust

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    Description

    Alongside our Associate Director, Patient Experience, you will be leading our Patient and Carer Involvement and Engagement Strategy, Essential Care Awards programme, Duty to Involve and our emerging work with volunteer experts with lived experience.


    ensuring a coordinated and consistent approach of patient experience leadership across the clinical divisions, including leadership of the delivery of the Trust's Patient Story programme to Trust Board and Patient Information policy.

    the delivery, recording and reporting of the Essential Care Award programme.

    Using a QI approach to continuously monitor and improve the process such that the programme is fit for purpose in giving assurance of high quality, safe care, within all services.

    the future development of the patient experience services, ensuring coproduction with patient, service users, families, and other key stakeholders is embedded in all service areas and reflective of the needs and aspirations of the community it serves.

    Ensuring that the Trust continually improves the patient experience, through the Essential Care Award programme and associated activities.

    Birmingham Community Healthcare NHS FT


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