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Miskin

    Customer Service Coordinator - Miskin, Rhondda Cynon Taf, United Kingdom - Tarmac

    Tarmac
    Tarmac Miskin, Rhondda Cynon Taf, United Kingdom

    2 weeks ago

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    Description
    At Tarmac, 'who you are' matters.

    Office based, this role is commutable from Pontyclun, Penarth, Cardiff, Barry, Bridgend, Port Talbot, Maesteg, Merthyr Tydfil, Cwmbran, Newport and the surrounding areas.


    Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds, therefore prior technical experience isn't always necessary for success.


    Main ResponsibilitiesReporting to the Customer Service Supervisor the role of Customer Interaction Agent will be the initial point of contact for customers who are looking to place orders for our various building material products.

    Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
    Providing customers with an excellent customer service experience
    Completing data entry and order processing tasks
    Inputting accurate customer data into the CRM system
    Building relationships with key stakeholders

    Working closely with the Fleet and Capacity Planners to ascertain transport and material availabilityThe Ideal CandidateThe ideal candidate for the role of Customer Interaction Agent will have proven customer service experience gained within a manufacturing or production environment or similar role, engaging with stakeholders.

    First class customer service and communication skills
    Confident telephone manner
    Flexible and adaptable approach to work
    Confidence in the use of IT systems including MS Word and Excel
    Experience of Salesforce CRM (advantageous)Good customer service always starts with a human touch.

    Whilst customer service experience is preferred for this role, the most important qualities for candidates are confidence, willingness to learn and a positive attitude to work.

    Success in this job may result in the chance for career progression into other roles.

    Why UsIn addition to the role of Customer Interaction Agent we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

    Bonus scheme
    Enhanced holiday entitlement
    Contributory pension scheme
    Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
    Access to our Employee Assistance helpline for free and confidential advice
    Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
    Training and development opportunitiesInterested? Tarmac, a CRH company, is an equal-opportunity employer.

    We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

    tarmac #tarmac #tarmaccareers #customer #customerservices #customerservicecoordinator #customercoordinator #clientservices #customerinteraction #dataentry #orderprocessing #Weston-super-Mare #Miskin #RhonddaCynonTaf #Pontyclun #Penarth #Cardiff #Barry #Bridgend #PortTalbot #Maesteg #MerthyrTydfil #Cwmbran #Newport

    Tarmac Trading Limited
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