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Uxbridge

    Customer Service Executive - Uxbridge, United Kingdom - Uxbridge Employment Agency

    Uxbridge Employment Agency
    Uxbridge Employment Agency Uxbridge, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Customer Service Executive Uxbridge 26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team.

    These roles offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday DutiesFull order management onto MS DynamicsChecking ETA on product arrivals to inform the customer.

    Lots of liaison with couriers and shipment companies to despatch orders.

    Managing all product delays and investigation reasons for the delaysExperience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.

    Good written skills are important as you will be at times composing your own e mails.
    Managing RMA's Experience required.

    Previous customer service resolution experienceGood written and verbal skillsA quick learnerGreat attention to detail/ high levels of accuracyBags of common senseAbe a great listener and problem solverA technical mind setWhat you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV.

    Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

    For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

    We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice
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