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    Customer Service Advisor - Cambridge, Cambridgeshire, United Kingdom - Kayak

    Kayak
    Kayak Cambridge, Cambridgeshire, United Kingdom

    3 weeks ago

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    Description
    BKNG), is the world's leading travel search engine.

    With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package.

    We're also transforming the in-travel experience with our app and new accommodation software.

    As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

    Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights.

    Together, we're able to help people experience the world through dining and travel.

    This new team member will be able to provide consistent, high quality customer service to inquiries for KAYAK's industry-leading travel website.

    This role is required to work from our Cambridge, MA office at least 3 days per week.
    Respond and route consumer inquiries submitted via online support tools including feedback system, livechat and chatbot; Identify user experiences which require internal review; Submit service issues involving third party bookings via partner operation process flow; Manage service relationship for assigned third party booking partner(s)
    3+ years direct consumer services experience
    ~ Strong verbal, written and interpersonal skills (English and Spanish fluency)
    ~ Travel industry experience is a plus

    4 weeks paid vacation
    ~ Day off on your birthday
    ~ Generous retirement plans
    ~ Awesome health, dental and vision insurance plans
    ~ Flexible Spending Accounts
    ~ Drinks, coffee, snacks, games etc.
    ~ Flexible hours
    ~ Universal Paid Parental leave

    Diversity and Inclusion
    We aspire to have a workplace that reflects all of the diverse communities we serve.

    We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.
    #
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