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    German Client Success Manager - London, United Kingdom - Benify

    Benify
    Benify London, United Kingdom

    2 weeks ago

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    Description

    Benify is an international HR tech company that offers a top global benefit and total rewards platform.

    With over 550 team members in 6 countries, we are achieving success with over 1500 clients and about three million users worldwide.

    We empower individuals to reach their full potential while nurturing a sustainable and inclusive work environment where employees feel valued and engaged, all under the motto 'Because People Matter'.

    About the Role:

    As a Client Success Manager, you will assist our clients in making the most of the benefits platform by serving as the primary contact and ensuring maximum product value.

    Your role is pivotal in establishing and nurturing strong client relationships, leading to high client satisfaction rates and low turnover.

    You will, for example, be involved in:

    • Serving as the primary point of contact between clients and Benify.
    • Resolving operational issues and facilitating solutions.
    • Owning the customer relationship management process.
    • Supporting Key Account Managers in cultivating long-term client partnerships.
    • Engaging in technical tasks to enhance customer value.
    • Collaborating with both internal and external stakeholders.

    In terms of End-user support, you will:

    • Work in the help desk and provide end-user support for our German clients.

    What We Are Seeking:

    Minimum 1-2 years of experience in a client-facing role such as customer service, B2B, or B2C.

    Proficiency in German and English is a must.

    A degree in technology or a related field.

    Proficiency in Dutch is a plus (not mandatory).

    Experience in troubleshooting, project management, or similar coordinating roles.

    Prior exposure to SaaS or software is beneficial.

    Who You Are:

    To excel in this role, you must be a team player who enjoys collaborating with various stakeholders regularly.

    Strong communication skills are essential for successful client management.

    You should have a proactive, analytical, and problem-solving mindset.

    Customer-centric approach with a willingness to find optimal solutions for clients.

    Excellent organizational and prioritization skills to effectively manage multiple clients.

    Perks of Joining Benify:

    • Work-life balance with a hybrid work model.
    • 30 days of vacation.
    • Pension and private medical insurance.
    • 2 weeks of paid sick leave.
    • Annual overseas conference (example: Chamonix in 2023) and various social events.
    • Workation opportunities every quarter in the EU/UK.
    • Encouragement to take on new internal challenges.

    Practical Information:

    Start: As soon as a suitable candidate is found.

    Extent: Full-time, 100% commitment.

    Location: London.

    Work Model: Hybrid (2-3 days in the office).

    To apply, submit your CV or LinkedIn profile using the provided form. Applications must be in English. We review applications continuously and may hire before the deadline. If you require any interview accommodations, please respond to the confirmation email you receive.

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