- Providing comprehensive 1st line technical support and service provision across sites for all Group IT systems and services, working within agreed Service Level Agreements.
- Assisting users with issues and changes raised via the Helpdesk Service phone line, email and other group communication methods.
- Using the company service management tool to create and submit detailed call logs of all reported incidents, changes, problems and requests, documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
- Taking all steps to troubleshoot incidents reported to them and resolve or escalate to the appropriate contact.
- Following all documented procedures to handle open calls including monitoring call queues
- Creating network, email and other accounts for new users.
- Amending user set up as required by the business.
- Setting up hardware for new users and ensure delivery of equipment to users in different locations if necessary.
- Providing user/technical training as and when necessary, including pertinent documentation
- Participating in the inventory management of software licenses, software, hardware, and other IT supplies and assets.
- Any other requests made by the management team, as and when necessary
- Experience having worked within a Customer Service Oriented position.
- Experience within an IT service related field and having studied a recognised Service Desk Analyst Qualification or Microsoft Certification is desirable.
- A broad knowledge of Microsoft Desktop Operating systems, Microsoft Office applications and computer hardware and peripherals is ideal.
- Basic understandings of networking concepts and phone systems from a user and admin perspective would also be really useful.
- The ability to prioritise, excellent attention to detail, adaptability, be able to be convincing, hold strong communication skills and have a good telephone manner and empathy with users.
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ITECCO Birmingham, United KingdomLocation: Birmingham (Hybrid) · **Salary**: £30,000 - £35,000 DOE · Role**:Service Desk Analyst** · One of my best clients are looking to take on an experienced **Service Desk Analyst** to join their IT team on a permanent basis. This person will be responsible for providing 2nd ...
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Jumar Solutions Birmingham, United Kingdom contractIT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/2 ...
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Service Desk Analyst - Birmingham, United Kingdom - EVO Group
Description
Function : Sales Support and Administration
Location : Sheffield
Contract Type : Full Time Permanent
Service Desk Analyst
EVO currently have a vacancy for an enthusiastic and motivated Service Desk Analyst to provide effective IT assistance across all aspects of the business and provide back up and support to the IT management. The position is responsible for the support and basic maintenance of all IT-related hardware/software and services and will provide the successful candidate with exposure to a broad range of IT-related projects, activities and skills.
WHAT WILL I BE DOING?
WHAT ARE WE LOOKING FOR?
DIVERSITY AND ANTI-DISCRIMINATION STATEMENT
It is our people that make us successful and so we are committed to making evo an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. evo expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.
evo are proud to be a 'Disability Confident' accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.
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Service Desk Analyst professionals in Birmingham
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PETER GYASI Ninson
IT Technician
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toshar mehta
SALES/MARKETING/BUSINESSDEVELPOMENT
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Olaronke Ogunleye
Administrative/Customer Service
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Shah Islam
Business Analyst | Data Analyst | AgilePM
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Pooja Dhanda
Customer Experience & Community Manager
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Sreeradh Ramanathan
Administration & Customer Relationship