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    Problem Solving Support Officer - United Kingdom - Capita

    Capita
    Capita United Kingdom

    4 weeks ago

    Capita background
    Description

    The role of the Gas Support Officer is to provide technical information and gas safety advice to all stakeholders and the general public, so that safety standards are maintained and improved, to ensure that Gas Safe Register is promoted throughout the gas industry, associated trades and the general public.


    Gas Support Officer Job Description:

    Respond efficiently to telephone, written and e- mail enquiries on gas associated building industries and Nationally Accredited Certification S cheme for Individual Gas Fitting Operatives (ACS) from stakeholders and the general public providing high quality answers both in writing and orally so that gas safety awareness is increased, and legislation complied with.

    Provide accurate technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry related normative documents.

    Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards.

    Provide cover for Technical Officers in other areas as required to maintain Company service standards.
    Constantly review and provide technical information taking into account industry changes and technical standards

    • 8 years working experience
    ~ City and Guilds / NVQ in gas service engineering.
    ~ Excellent customer service skills
    ~ Ability to gather data and research so that effective decision making processes can be applied.
    ~ A good knowledge and understanding of computer based systems
    ~ Excellent understanding of health & safety, Building Regulations and other legislation.

    About Government Services

    For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

    Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients.

    We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services
    A competitive basic salary
    ~23 days' holiday (rising to 27) with the opportunity to buy extra leave.
    ~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
    ~ Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more.
    ~ Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
    ~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
    ~ You will be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we will provide the support you need to do just that. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. Home-Based - GBR ,

    Full time Contract Type:
    Permanent Capita is a consulting, transformation and digital services business.

    Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

    Capita Experience, Capita Public Service and Capita Portfolio.
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