Jobs
>
London

    Senior Claims Specialist - London, United Kingdom - Liberty Specialty Markets

    Liberty Specialty Markets
    Liberty Specialty Markets London, United Kingdom

    3 days ago

    Default job background
    Description

    Country: United Kingdom of Great Britain and Northern Ireland

    Creation Date: 29-Apr-2024

    Employment Type: Permanent

    Employment Type: Full time

    Ref #:

    Description & Requirements

    Role Title: Senior Claims Specialist – Delegated Authority Practice Claims Team

    Department: Claims

    Division: DAP

    Location: London

    Type: Permanent

    About the Department & Team:

    Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

    Key Responsibilities

    • Help achieve our vision of being a leading provider of claims solutions, delivering a first class claims handling and management service.
    • Work closely with the Delegated Authority Practice Claims Manager, Deputy Head of Claims, Head of the Delegated Authority Practice and Pillar Claims Heads to deliver corporate goals whilst promoting LSM's core values.
    • Whilst technical claims handling resides within the respective claims pillars, the role will require provision of strong technical support and sound claims handling judgement to ensure outstanding customer service.
    • Reports to the Delegated Authority Practice Claims Manager who in turn reports to the
    • Deputy Head of Claims with matrix reporting line to the Head of the Delegated Authority
    • Practice.
    • Work closely with the DAP manager who has responsibility for oversight of the Delegated
    • Authority Practice portfolio and TPA relationships.
    • Responsibility for managing TPA and DAP relationships ensuring compliance with SLAs
    • and standard of claims handling required.
    • Responsibility for overseeing the effective triage for claims referred in to the LSM claims team
    • Ensure the LSM claims reserving philosophy and claims standards are applied at all times.
    • Support the sourcing, selection and onboarding of new TPA service arrangements when necessary.
    • Work closely with all relevant stakeholders throughout the life cycle of the claim/business e.g. TPAs, Coverholders, policyholders, brokers, co-insurers, actuaries and underwriters.
    • Support Monthly (or as required) relationship meetings / calls with TPA and DAP relationships.
    • Support an annual delegated authority audit strategy and delivery, including utilisation of resource
    • Measure compliance with best practice, service and communication through system reporting and internal file audits
    • Collaboration with Claims Operations to improve operational efficiencies and outsourcing of non-technical tasks.
    • Ensure compliance with approved Panel list including provision of direction to external
    • lawyers and adjusters.
    • Support collaboration with claim pillar heads to ensure resource is utilised effectively to meet all referral and other management of TPA/DAP objectives.
    • Work with underwriters and business development managers in order to promote good working practices and relationships with clients.
    • Provide first point of contact for any customer/TPA complaints relating to the team and ensuring these are handled efficiently in accordance with LSM Conduct Policy
    • Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
    Skills and Experience:
    • ACII qualified or working towards
    • Experience in the London Market in relevant classes
    • Requires advanced knowledge of claims handling concepts, practices, procedures and
    • techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
    • Knowledge of law and insurance regulations in various jurisdictions.
    • Ability to effectively interact with brokers and internal departments is essential.
    • Strong verbal, written communication and organization skills.
    • Strong negotiation, analytical and decision-making skills also required.
    • Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team
    • Ability to decide the complexity of claims on prescribed rules.
    About Liberty Specialty Markets (LSM)

    Liberty Specialty Markets is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

    Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

    • Offering a vibrant and inclusive environment and committing to their career development.
    • Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
    • Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
    • A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
    For more information, please follow the links below: #J-18808-Ljbffr
  • Aon Corporation

    Claims Specialist

    2 weeks ago

    Aon Corporation London, United Kingdom

    Posting Description: · **Claims Specialist - Natural Resources**: · Are you a claims professional, ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles Natural Resources claims on behalf of some of the world's ...

  • Avencia

    Claims Specialist

    2 weeks ago

    Avencia London, United Kingdom

    **The Role** Claims Specialist** · London based (hybrdi working available) · £ Competitive + Bonus & Benefits · Are you looking for an opportunity to pursue your career in insurance within PI/ Professional Lines claims? · We have an excellent opportunity for a Claims Specialist p ...

  • Avencia

    Claims Specialist

    2 weeks ago

    Avencia London, United Kingdom

    **The Role** Claims Specialist** · London based (hybrid working available) · £ Competitive + Bonus & Benefits · Are you looking for an opportunity to continue your career with UK commercial property, casualty or liability? · We have an excellent opportunity for a Claims Specialis ...

  • Aon

    Claims Specialist

    2 weeks ago

    Aon London, United Kingdom

    Claims Specialist - Natural Resources · Are you a claims professional, ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles Natural Resources claims on behalf of some of the world's most recognised organisatio ...

  • Liberty Specialty Markets

    Claims Specialist

    2 weeks ago

    Liberty Specialty Markets London, United Kingdom

    **General information**: · **City**:London · **Country**:United Kingdom of Great Britain and Northern Ireland · **Creation Date**:31-May-2023 · **Employment Type**:Permanent · **Employment Type**:Full time · **Ref #**: · **Description & Requirements**: · **Role Title: Claims Spe ...

  • Barbuss

    Claims Specialist

    3 weeks ago

    Barbuss London, United Kingdom

    New Opportunity - We are hiring New Talent in UK · We, BARBUSS, are a global team that helps the (re) insurance and international trade industry to improve results focused on effective claims management and recoveries. · Our purpose as a team is to develop our members and impact ...

  • AXIS Insurance

    Claims Specialist

    2 weeks ago

    AXIS Insurance London, United Kingdom

    This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an ...

  • PRS for Music

    Royalty Claims Specialist

    3 weeks ago

    PRS for Music London, United Kingdom

    Overview: · Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage. · **T ...

  • K3 Capital Group Plc

    Employee Claims Specialist

    3 weeks ago

    K3 Capital Group Plc London, United Kingdom Full time

    Quantuma, part of the K3 Capital Group is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operationa ...

  • Bell&Clements

    Senior Claims Specialist

    2 weeks ago

    Bell&Clements London, United Kingdom

    Senior Claims Specialist - Property · **Company** · Bell&Clements · **Location** · London, United Kingdom · **Introduction** · Bell & Clements is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are al ...

  • Harrison Holgate

    A&h Claims Specialist

    3 weeks ago

    Harrison Holgate London, United Kingdom

    We are currently supporting a growing and independent Lloyds brokerage who are looking to appoint an experienced Broker Technician. · They are seeking an individual with experience in a broker support role, with exposure to a range of insurance policies. · You will be: · - Produc ...

  • Oliver James Associates

    Reinsurance Claims Specialist

    2 weeks ago

    Oliver James Associates London, United Kingdom

    I am currently recruiting for a Senior Claims Specialist in the London Insurnace market on a hybrid basis. · The role & business offers: · - Exposure on a global scale · - Magnitude of opportunities and progressive paths · - A space to utlisie your skills and experience whilst en ...

  • mbf.

    Claims Operations Specialist

    1 week ago

    mbf. London, United Kingdom

    Claims Operations Specialist · London / Hybrid · Our client a leading insurance capital partner that supports and provides platforms for insurance MGA's is looking to grow their Claims team. Working on Financial Lines & Treaty business you will support on all claims operations ta ...

  • SCOR

    Technical Claims Specialist

    2 weeks ago

    SCOR London, United Kingdom

    The role is part of a small adjusting team and while primarily focussed on Property, Energy and Construction claims will work on other Lines of Business from time to time. As a member of SCOR's P&C Claims Team the Technical Claims Specialist will: · - Operate within SCOR's segmen ...

  • Liberty Specialty Markets

    Senior Claims Specialist

    3 weeks ago

    Liberty Specialty Markets London, United Kingdom

    **General information**: · **City**:London · **Country**:United Kingdom of Great Britain and Northern Ireland · **Creation Date**:29-Apr-2024 · **Employment Type**:Permanent · **Employment Type**:Full time · **Ref #**: · **Description & Requirements**: · - Role Title: Senior Cla ...

  • By Miles

    Motor Claims Specialist

    2 weeks ago

    By Miles London, United Kingdom

    **Who are we?** · Common sense says that the less someone drives, the less driving should cost them. And we agree. But back in 2018, the car insurance industry didn't see it like that. So, we launched the UK's first real-time pay-by-mile policies. Since then, we've had our member ...

  • Liberty Specialty Markets

    Senior Claims Specialist

    2 weeks ago

    Liberty Specialty Markets London, United Kingdom

    **General information**: · **City**:London · **Country**:United Kingdom of Great Britain and Northern Ireland · **Creation Date**:07-Feb-2024 · **Employment Type**:Permanent · **Employment Type**:Full time · **Ref #**: · **Description & Requirements**: · **Role Title: FINPRO Sen ...

  • Aon

    Claims Specialist

    1 week ago

    Aon London, United Kingdom Full time

    Claims Specialist – Renewable Energy · Are you a claims professional, ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles Renewable Energy claims on behalf of some of the world's most recognised organisation ...

  • Aon

    Claims Specialist

    1 week ago

    Aon London, United Kingdom permanent

    Claims Advocate - Financial Lines · Are you an experienced Financial Lines Claims professional ideally with knowledge of London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most ...

  • Aon

    Claims Specialist

    4 days ago

    Aon London, United Kingdom

    Claims Specialist - Renewables Are you claims professional, interested in all things environmental and with a thirst for knowledge ? Are you excited to join a claims team that handles Natural Resources claims on behalf of some of the world's most recognised organisations? If so, ...