- You will ensure the smooth daily operation of our services by providing telephone and email support
- You will work shifts that fit into your life and of course receive appropriate shift bonuses for night time work, sundays or public holidays
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
- You will care for customer satisfaction and making sure that issues are resolved
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly
- You speak fluent German (at least C1 level) and have knowledge of the English language
- You are a good communicator and able to always find the right tone in different contexts
- You enjoy providing advice and support over the phone
- You remain calm even in stressful situations and are able to develop creative solutions in real time
- Even if you don't have experience as a call center employee, you're here to learn and want to deliver a great service
- You're passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
- You are technology-savvy and enjoy working with modern IT tools.
- 100% work from home, as long as you're based in one of these countries: Germany, Netherlands, UK
- State of the art hardware for you to perform your work worry free
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
- €14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
- 30 days of vacation per year (if you are based anywhere in Germany). 25 days of vacation both in England and Netherlands.
-
Agent Support
1 week ago
Fine and Country London, United KingdomWorking from home as part of an established support and administration team to provide our estate agents with first class administrative support in their role of listing and selling houses. Previous estate agency experience is desirable. · - £21,000 per annum · Working as part of ...
-
IT Support Agent
3 weeks ago
Air Publishing London, United Kingdom**The role**: · Air Publishing are looking for an IT support agent role to join the business. We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business. The role requires working ina team t ...
-
Customer Support Agent
2 weeks ago
Australasian Recruitment Company London, United Kingdom**Customer Support Agent** · **Salary: £29,120 per annum** · Do you enjoy providing exceptional customer service? Then this temporary role as a Customer Support Agent for the world's largest car sharing marketplace could be for you This is a 4 month fixed term contract to work wi ...
-
Sales Support Agent
2 weeks ago
C&M Executive Recruitment London, United Kingdom**Sales support agent** - Required for this established, expanding tour operator. They are looking for an experience travel professional, from a reservations or operations background, homebased, salary 22k plus 1.2k working from home allowance plus comm, OTE around 28/31k. · **Sa ...
-
Sales Support Agent
2 weeks ago
C&M Executive Recruitment London, United Kingdom**Sales support agent** - Required for this expanding wholesaler and ground handler. They are looking for an experience sales support agent from the travel industry who has worked for a wholesaler, with a background in luxury travel. Salary up to 30k plus up to 5k bonus and benef ...
-
Customer Support Agent
1 week ago
Illuvium London, United Kingdom**Role Description**: · We are looking to expand our Customer Support team with a Customer Support Agent to assist our customers with technical problems when using Illuvium DAO's products and services. Customer Support Agents are responsible for resolving customer queries, report ...
-
Training Support Agent
2 weeks ago
The Health and Safety Group London, United Kingdom**Job description** · **Department**: Training Support Team · **Role**: Training Support Agent · **Location**: Chiswick, London · **Employment Type**: Full time, Permanent · **Starting Salary**:£24,000 - £26,000 · **Employed Benefits**: 25 days holiday + Statutory holidays · This ...
-
Customer Support Agent
3 weeks ago
Via London, United KingdomVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As we continue to expand in Europe, we are looking for a** Customer Support Agen ...
-
Training Support Agent
1 week ago
The Health and Safety Group London, United Kingdom**Job description** · **Department**: Training Support Team · **Role**: Training Support Agent · **Location**: Chiswick, London · **Employment Type**: Full time, Permanent · **Starting Salary**:£24,000 - £26,000 · **Employed Benefits**: 25 days holiday + Statutory holidays · This ...
-
Frontline Support Agent
1 week ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
-
Training Support Agent
3 weeks ago
The Health and Safety Group London, United Kingdom**Job description** · **Department**: Training Support Team · **Role**: Customer Support Agent · **Location**: Chiswick, London · **Employment Type**: Full time, Permanent · **Starting Salary**:£27,000 - £29,000 · **Employed Benefits**: 25 days holiday + Statutory holidays · This ...
-
Customer Support Agent
1 week ago
Ember London, United KingdomTeam Ember is distributed - you can work from anywhere in the UK. Once a quarter, the whole Ember team gets together at our London HQ. · **Diversity & Inclusion***: · **Who we are**: · We exist to make business easier for business owners. By automating the tax and accounting, we ...
-
Customer Support Agent
3 weeks ago
Ember London, United KingdomTeam Ember is distributed - you can work from anywhere in the UK. Once a quarter, the whole Ember team gets together at our London HQ. · **Diversity & Inclusion***: · **Who we are**: · We exist to make business easier for business owners. By automating the tax and accounting, we ...
-
Frontline Support Agent
3 weeks ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
-
Business Support Agent
2 weeks ago
Trustpilot London, United Kingdom**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · **Overview**: · To support Trustpilot' ...
-
Junior Support Agent
1 week ago
Skin Analytics London, United KingdomWe are seeking a Junior Support Agent to join our team and provide essential operational support to our customers. In this role, you will be responsible for ensuring the efficient management of sending and receiving kits to and from patients, as well as providing administrative s ...
-
Customer Support Agent
2 weeks ago
Guardian Professional London, United KingdomBased in City of London, Guardian HR is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment. · We offer Recruitment services designed to meet our clients' individual business needs - from planning sta ...
-
Frontline Support Agent
2 weeks ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
-
Frontline Support Agent
2 weeks ago
Voneus London, United Kingdom**About Voneus** · We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. Tha ...
-
Support Operations Agent
3 weeks ago
Via London, United KingdomVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As we continue to expand in Europe, we are looking for a** Support Operations Ag ...
Customer Support Agent - England, United Kingdom - Via
Description
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As we continue to expand in Europe, we are looking for a Customer Support Agent. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.
This job can be done remotely, as long as you are based in one of the following countries: Germany, Netherlands or England. Please note that this role is also referred to as "Support Operations Agent".
What You'll Do:
Who You Are:
What We Offer
We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
#LI-RB1 #LI-Hybrid