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    Customer Services Team Leader - Belfast, United Kingdom - Career Moves Group

    Career Moves Group
    Career Moves Group Belfast, United Kingdom

    2 weeks ago

    Default job background
    Description
    Customer Service Executive

    71 p/h PAYE (Approx.

    £This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally.

    With a plethora of well-known and recognizable alcohol brands to their name, this client are a leader in the global FMCG space

    This organisation is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.

    Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

    The IOI Customer Service Centre is a Centre Of Excellence within the organisation and ensures our customers receive a high level of customer satisfaction.

    The Customer Services team, based in NI provide an inbound and outbound customer service to all the businesses Ireland Customers.

    The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.

    To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring that the organisation maintains its position as supplier of choice.

    To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
    To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
    If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you

    Maths & English) or equivalent qualification
    ~ At least 6 months Customer Service Experience in a busy customer service role
    ~ Knowledge of SAP and SalesForce/CRM tools is a significant advantage

    #
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