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    Supporter Services Administrator - London, United Kingdom - Battersea Dogs & Cats Home

    Battersea Dogs & Cats Home
    Battersea Dogs & Cats Home London, United Kingdom

    3 weeks ago

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    Description
    Battersea's Income Generation department raises around 60% of the Charity's total income.

    Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work to make sure Battersea can be here for every cat and dog now and in the future.

    Our supporters are at the very heart of our fundraising and our Supporter Services Team ensures that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively.

    They support our donors and customers that give generously to Battersea ensuring that they are recognised and celebrated through excellence in customer care.

    We are looking for an individual to join us as a Supporter Services Administrator to deliver excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and fundraise Battersea.

    The ideal candidate would be someone who has experience of working in a customer services environment with strong administration skills, with empathy and the ability to communicate clearly with different groups of people.


    What we can offer you:
    In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees


    These include:

    • 28 days of annual leave (plus 8 days paid public holidays) per year
    • Discounted gym memberships and cycle to work schemes
    • Employee Assistance Programme and access to Wellbeing Resources.
    • Generous pension contributions – up to 10% employer contribution
    • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
    • Annual interest-free season ticket loans We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

    Our hybrid working model:

    We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working.

    This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.


    Diversity and inclusion:

    At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation.

    We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

    By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us.

    We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

    As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we'll talk to you about any workplace adjustments you may need to help you perform at your best.

    If you would like to talk more about this, please contact or call us on More about us:
    At Battersea, we aim to never turn away a dog or cat in need of help.

    We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that's just right for them.

    Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.


    Closing date:
    9th June 2024
    Interview date(s): w/c 17th June - w/c 24th June 2024 For full details, please download our recruitment pack. To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. #J-18808-Ljbffr
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