- Configure, deploy, and administer the Gainsight platform (User Administration, Reports, Dashboards, Rules, CTAs, Journey Orchestrations, Health Score, Integrations, etc.)
- Design and write specifications for new features and/or new releases according to business/client requirements. Act as a liaison with internal teams to ensure understanding of the design requirements.
- Align with business stakeholders to understand existing workflows and develop strategies for improvement
- Work with business stakeholders to gather requirements and recommend solutions both technical and procedural
- Establish and manage relationships with stakeholders to level-set expectations and standardize strategies across product groups
- Ensure integrity of data relevant to Customer Success workflows.
- Author thorough, detailed, high-quality documentation of all aspects of the systems in question, including business requirements, use cases, and Business System Concept documents.
- Work with the Gainsight client team to fix and escalate ongoing issues
- Serve as a frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems.
- May train on the technical and analytical aspects of the product.
- Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
- Bachelor's degree (or equivalent) in a related field required
- 2+ years Gainsight CS implementation experience
- Gainsight Certified Administrator preferred
- Experience with Relationships and Gainsight NXT strongly preferred
- System/business analysis experience in an agile development environment
- Understanding of common data modeling concepts and technologies. (Database design, object orientation, etc.)
- Excellent verbal and written communication is required, as well as strong organizational skills that help lead to predictable deliverables and clear expectation management with stakeholders
- Passion for creating a frictionless end user experience
- Familiarity with SaaS contract concepts and/or structures, SaaS metrics
- Familiarity with Salesforce CRM platform
- Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines
- Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks
- Proven ability to work creatively and analytically in a problem-solving scenario
- Ability to manage and influence stakeholders
- Exposure and skills to work with key productivity tools - MS Office, SQL, Jira, Zoom, Slack etc
-
Business Analyst
2 weeks ago
Anson McCade Ltd - IT and Finance Recruitment London, United KingdomWe are currently partnering with a leading defence company in London to find a highly experienced Business Analyst with a strong background in the government sector. Our client is seeking an individual who can deliver successful projects, drive innovation,and help the company con ...
-
IT Business Analyst
3 weeks ago
Kite Human Capital London, United Kingdom**IT Business Analyst - Front Office, Equities, Trading Technology, Bank - London** · IT Business Analyst required to join my client, a global investment Banking Business. This is a permanent opportunity, based in London, offering a competitive salary of £90,000 - £100,000 (plus ...
-
Business Analyst
3 weeks ago
Page Group London, United KingdomMy FMCG client is looking for Business Analyst - Financial Systems to be responsible for designing, defining, managing, and deploying the global finance processes. · **Client Details** · My client is a leading FMCG brand, based in Battersea, looking to implement Oracle Cloud and ...
-
Business Analyst
3 weeks ago
Columbia Threadneedle London, United KingdomJob Title: Business Analyst - Aladdin (Interim) · Location: London Central (Hybrid Working) · Contract Length: 6 months · Opportunity Overview: · Resource Solutions has an exciting opportunity for a Business Systems Analyst specialising in Aladdin to join team at an Asset Managem ...
-
Business Analyst
3 weeks ago
eFinancialCareers London, United KingdomBruin are proud to be partnering with a well-respected Investment Management brand based in the London area. · **BUSINESS ANALYST | PERMANENT | INVESTMENT MANAGEMENT | ASSET MANAGEMENT** · A leading Asset Management firm is looking for a Business Analyst to join them on a permane ...
-
Business Analyst
3 weeks ago
Absolute Recruit London, United Kingdom* Business Analyst 3-4 years experience · - £65-75k · - Payments systems · **Responsibilities**: · - Lead requirements gathering efforts for payment-related projects, working closely with stakeholders to understand their needs and objectives · - Define and document functional and ...
-
Business Analyst
3 weeks ago
eFinancialCareers London, United Kingdom**Business Analyst - Financial Services - London - £75,000 - £85,000** · Business Analyst with strong knowledge of Financial Market Infrastructure is required by my client, a leading Financial Services Business. · This is a London based permanent opportunity offering flexible hyb ...
-
Business Analyst
3 weeks ago
Keystream London, United KingdomAn experienced Business Analyst is needed for an innovative consultancy organisation that offers market leading Digital Transformation services within the healthcare industry. · - NHS experience; ideally in Primary Care, Acute or GP IT organisations · - Experience working with Se ...
-
Business Analyst
3 weeks ago
Ventula Consulting Limited London, United Kingdom**Business Analyst - Telco - Customer Services/ITSM - £410p/d (Inside of IR35)** · One of the UK's leading telecommunications clients now requires a Business Analyst with a strong background in Customer Service and ITSM. · This is an exciting opportunity for a contractor with com ...
-
Business Analyst
3 weeks ago
Recruitment Gamechangers Ltd London, United Kingdom**Business Analyst** · **Salary: £50-70k plus bonus on top** · **Location: London (hybrid or fully remote an option, if preferred)** · **Purpose of role**: · We have an exciting opportunity for a Business Analyst to join our rapidly expanding Sports Analytics company. You will be ...
-
Business Analyst
2 weeks ago
Picture More London, United Kingdom**Business Analyst - Leading Law Firm - Competitive Salary.** · Working for a high-profile, leading law firm, stationed in thriving London, you will be joining a collaborative team comprised of Project Managers and Business Analysts who deliver the firm's projects portfolio. The ...
-
Business Analyst
3 weeks ago
BCT Resourcing London, United KingdomBusiness Analyst (Business Acceptance Testing & Business Readiness) · London Market Insurance · Hybrid remote working/London office · 6 month Contract INSIDE IR35 · £600 - £700 per day · A leading Insurance business based in the heart of the City, is looking for a Business Analys ...
-
Business Analyst
3 weeks ago
eFinancialCareers London, United KingdomLeading Investment Bank is looking to hire a Business Analyst to work on new strategic projects. This is an exciting new opportunity to work on XVA pricing models. Your role will be to develop and maintain methodologies, liaising with stakeholders acrossthe desk, Quant Team, Risk ...
-
Business Analyst
3 weeks ago
Stanton House London, United KingdomWe have an immediate need for a Business Analyst to work closely with the PMO Senior Program Manager to set up the PMO function and support projects with detailed requirements analysis, process documentation, and user acceptance testing. · **Job title**:Business Analyst · **Contr ...
-
Business Analyst
3 weeks ago
Great Ormond Street Hospital Charity Camden, United KingdomCan you cut through the noise to understand what's really going on? Can you build the kind of relationships with stakeholders that mean you understand what they need better than they do? And then, work with technical experts to turn that understandingof the problem (or the opport ...
-
Business Analyst
2 weeks ago
Clear Voice Interpreting Services London, United Kingdom**Job Title**: Business Analyst · **Location**:London (Home-based) · **Salary**: £29,580 per year · **Job type**:Monday-Friday. 12-month Fixed Term Contract with the potential to be extended · **The Company**: · Clear Voice Interpreting Services is a growing language service prov ...
-
Business Analyst
2 weeks ago
Remit Resources London, United KingdomLooking for a challenging and exciting new opportunity as a Business Analyst with experience in SharePoint? · Look no further Our client, a leading organisation in the technology sector, is seeking a talented individual to join their team as a Business Analyst. · As a Business An ...
-
Business Analyst
3 weeks ago
eFinancialCareers London, United Kingdom**Business Analyst - Data, PowerBI, SQL - Investment Banking - London** · Business Analyst with a background in data is urgently required to join an investment banking organisation within their London office (Hybrid: 2 days in office) on a permanent basis, offering up to £80,000 ...
-
Business Analyst
3 weeks ago
Comtecs Ltd London, United KingdomBusiness Analyst / Senior Business Analyst - Commercial Insurance Policy Systems.. Requirements Gathering, Functional Specification Development, Stakeholder Engagement, UAT; Agile, Waterfall. Permanent, London / Remote (Hybrid, 3 days in office), FlexibleWorking. £70k + Bonus +Be ...
-
Business Analyst
2 weeks ago
eFinancialCareers London, United KingdomOur client, Deutsche Bank, is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives them an established position in Europe plus a significant presence in the Americas and AsiaPacific. Deutsche Bank offe ...
Assistant Director-Senior Business Analyst - London, United Kingdom - Moody's
Description
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at
Role/Responsibilities:
This role will serve as a Gainsight Implementation Analyst and work within the Gainsight project team to design, implement, and maintain streamlined Gainsight solutions to enable a best-in-class customer experience for Moody's business groups. The individual will support Gainsight administration activities to ensure data quality and process optimization while maintaining a clear understanding of integrated systems across multiple environments. They will also partner with Gainsight Support personnel to assist internal end user's questions, troubleshoot issues, and communicate functionality expectations. The individual will interface with stakeholders to ascertain and document requirements and maintain a strong technical foundation in all the capabilities of Gainsight to provide effective solutionsQualifications:
#LI-ER1
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. #J-18808-Ljbffr
Assistant Director-Senior Business Analyst professionals in London
-
Nour Sakr
Senior Legal and Contracts Advisor
-
poya shohani
Producer
-
Aaron Pereira
JUNIOR BUISNESS ANALYST
-
Anmol Rai
Administrative Assistant
-
beatris urukova
Project Manager
-
Danijela Tomic
FOH Operations Manager