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    Travel Customer Experience Concierge - United Kingdom - Succeed Recruitment Solutions

    Succeed Recruitment Solutions
    Succeed Recruitment Solutions United Kingdom

    2 weeks ago

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    Description


    Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.

    They're now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge.

    Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets.

    You'll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.

    In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.

    If this role is of interest to you, please contact us for a confidential chat, or apply online.


    Role of Customer Experience Concierge:
    Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly.

    Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.

    Support with administration of customer bookings including invoicing and documentation.
    Monitoring of and responding to Trustpilot customer reviews.
    Managing formal customer complaints to resolution in line with ABTA guidelines.

    Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.

    Manage customer reviews and respond in line with internal processes and procedures.


    Skills required for the role:
    Proven experience in a similar role within the travel industry.
    In depth travel industry product knowledge.
    Excellent communication skills, both verbal and written.
    Strong customer focus and empathyExceptional attention to detail and organisational skillsAble to work in a fast-paced environmentStrong problem-solving skills.
    If you're interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button nowNot for you? The please visit our website to view the other exciting roles we have available; Recruitment Solutions – for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
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