Scanning Team Member - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

Description

NHS AfC:

Job overview

Job Overview

If you are self-motivated, a strong team player and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for a Scanning Team Member to join our team in Bridge House, Newcastle upon Tyne. This role is the perfect stepping-stone into a rewarding career with the NHS

If you are adaptable, work accurately and happy to work with tight targets, you have what this role needs You will join the Scanning team, working to complete all functions involved in the initial preparation and scanning of important documents. You will be responsible for operating the scanning machinery, monitoring their performance, and speaking to stakeholders about any discrepancies. You will need to be precise, discreet, and always looking for ways to connect with your team

What do we offer?

Main duties of the job

IMPORTANT – As part of the application process you MUST answer the following 3 questions, failure to do so will mean that we will be unable to proceed any further with your application.

Please answer these questions within the "Supporting Information" section.

Main duties of the job

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Detailed job description and main responsibilities

Job purpose:

The post holder will be required to complete all functions involved in the initial preparation and scanning of documents.

In this role, you are accountable for

1. Participate in the receipt of documents, assigning work to the correct work streams, analysing for discrepancies or issues that may then require direct contact with the customer/supplier, ensuring deadlines are met for payment schedules or other processes.

2. Prepare documents to an adequate standard for scanning, making all relevant checks and taking appropriate corrective action where discrepancies are found.

3. Scan a range of documents across a variety of different services and workstreams as workloads dictate, adhering to the specific policies and procedures for those services to ensure documents are processed correctly.

4. Prepare documents to the necessary standards and complete all necessary documentation for return to customer/stakeholders. Ensure appropriate methods are used, with all policies and procedures associated adhered to.

5. Phone contact and email support required with stakeholders, internal and external customers, and clients. These may include, but not be limited to, submission discrepancies, tolerance checks (5% calls), EPS feedback etc. Face to face and virtual meetings may be required.

6. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

7. Working on relevant computer system applications, accurately inputting, updating, and amending information, including where appropriate customer details, according to set procedures to ensure that the enquiries are handled appropriately and actioned fully.

8. Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

9. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

10. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, ISO Accreditation etc.

11. Working collaboratively to identify improvement across a range of business functions

12. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

13. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

14. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

15. Identify and communicate any non-routine technical or system issues to appropriate people

16. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

17. Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

18. Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development

19. Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices.

20. Responsible for the security of documents, information and equipment under their control and undertakes all duties in line with GDPR regulations

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Disposition

Essential criteria

Personal Qualities, Knowledge and Skills

Essential criteria

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we've recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

A copy of our Privacy Notice is available to view at the link below:

NHSBSA Privacy Notice

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