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    Telephone Account Manager - Milton Keynes, United Kingdom - Rightmove

    Rightmove
    Rightmove Milton Keynes, United Kingdom

    3 weeks ago

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    Description

    Telephone Account Manager

    Location: Homebased

    Salary: £28,000 - £32,000 + £7,500 OTE

    The Role

    To manage a designated account base day to day and to achieve activity, growth and retention targets. To achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximise the retention of existing advertising spend.

    Our employees share with us that Rightmove is a great place to work, and we look for people that actively contribute to the great environment that we have.

    What you'll be doing

    · Proactively contacting a high-volume, existing account base to establish, build and maintain relationships via phone & video

    · Understand client needs, identify growth opportunities, present and close with a relevant and bespoke solution

    · Interpret and explain customers performance data using internal tools to add value and demonstrate ROI

    · Achievement of weekly KPI's and performance metrics relevant to business requirements. telephone meetings, quarterly contact rate, revenue and retention

    · Deliver new Rightmove initiatives and business campaigns to customers

    · Identify and conduct relevant product and service training with customers to support the relationship

    · Be the point of contact to answer customer queries, resolve problems and provide solutions

    · Recording information in relevant databases and ensure CRM's are kept up to date

    · Liaise with internal teams to build internal relationships and deliver the best outcomes for customers

    · Regular sharing of learnings to colleagues and key stakeholders internally to enhance service and product offering

    · Prep and plan your customer base, weekly priorities, retention strategies and growth opportunities

    · Forecast and track client account metrics

    We're looking for someone who

    · Has consistently over achieved set sales targets and business KPI's

    · Able to thrive in, and contribute to a hardworking and dynamic team

    · Ability to manage customer expectations and deliver excellent service

    · Individuals who can demonstrate tenacity, resilience and flexibility

    · Thrives on taking ownership and accountability for their account base and own behaviours

    · Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback

    · Excellent verbal and written communication skills

    · Demonstrates strong planning and organisational skills

    · A "can do" approach

    We would love someone to have

    · The drive to exceed team expectations

    · Confidence to take ownership and lead from the front

    · Analytical and confident ability with data analysis, and building stories around this

    · Ability to flex style and approach to meet customer and business needs

    Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can't say 'yes' to all of the above, but are smart, self-motivated and passionate about delivering a great experience to our customers then get in touch.

    What do our team say about working here?

    'Working in the TAM team is like working in a big family. I genuinely enjoy coming into work, not just because I enjoy my job, but also because I enjoy spending time with the people I work with.'

    Everyone within the team is really driven to achieving both their individual goals and the team target as well.'

    'It's an exciting team to work with, big personalities with big goals, a weird and wonderful team full of unique personalities.' 'Within the TAM team you are given trust, autonomy, responsibility and are at the forefront of the action delivering important information to the agent.'

    What else do you need to know?

    Flexible/Hybrid working:

    Rightmove are People, and whilst this role is predominantly a remote, home working role, we do like to get together face to face once or twice a month to share best practise, upskill ourselves and attend ongoing training at either our Milton Keynes or London office to ensure we're maximising opportunities to deliver and develop and of course, create a high-performing team through Trust and great team work

    About Rightmove

    Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

    We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

    Despite this growth, we've remained a friendly, supportive place to work, with employee #1 still working here We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

  • Be approachable and appreciate what others do
  • Make complex things as simple as possible
  • Build great teams, because Rightmove is people
  • Drive improvement, we can always be better
  • Share early, honestly and often

    • We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right

    If all this has caught your eye, you may well be a Rightmover in the making...

    What we offer

    People are the foundation of Rightmove - We'll help you build a career on it.

  • Cash plan for dental, optical and physio treatments
  • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
  • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes
  • Hybrid working pattern with 2 days in office
  • Contributory stakeholder pension
  • Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
  • Competitive compensation package
  • Paid leave for maternity, paternity, adoption & fertility
  • Travel Loans, Bike to Work scheme, Rental Deposit Loan
  • Charitable contributions through Payroll Giving and donation matching
  • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

    • As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

    At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

    Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can't say 'yes' to all the above, but are smart, self-motivated and passionate about this role, then get in touch.

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