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    Sales Order Processor - Coventry, United Kingdom - Swift Temps

    Swift Temps
    Swift Temps Coventry, United Kingdom

    3 weeks ago

    Default job background
    Full time Retail
    Description

    Job Responsibilities:

    • You will need to be able to accurately record details of conversations, keeping systems up to date with developments and concluding any matters raised.
    • You will keep the customers informed of the newest products, pricing and promotions, upselling products by ascertaining customer's needs and requirements.
    • You will need to be able to relay to your manager feedback, to improve customer and staff experiences.
    • You will have to meet monthly goals set by your manager and be able to show how this has been achieved increasing customer satisfaction and sales, which is your key objective.
    • You will need to be well organized and work as part of a team offering support to your colleagues in all areas of the business.
    • Liaise with customers. You are to keep customers informed as to the progress of their order especially in times of delay.
    • You will be communicating with customers via phone, e-mail and web thus enhancing their service experience.
    • You will need to ensure customers are put in touch with the correct department to meet their needs.
    • You will need to focus on your attention to detail, be able to problem solve, be a skilled typist and good at multi-tasking. A people person, experience in customer service with good phone etiquette.

    Key Skills:

    • Good Telephone Manner
    • Microsoft 365
    • Previous Experience with CRM Systems (Desirable)
    • Industry Knowledge (Desirable)
    • Previous Experience using HubSpot (Desirable)
    • Previous Experience using Sage (Desirable)
    Shift Timings - Monday to Thursday 08:30 to 16:30 & Fridays 08:30 to 15:00 – Office Based
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