Outpatient Clinic Administrator/Co-ordinator - London, United Kingdom - King's College Hospital NHS Foundation Trust

King's College Hospital NHS Foundation Trust London, United Kingdom

3 weeks ago

Permanent

Description

Job summary

You, as a member of the Outpatient Service Team, has the responsibility for providing a high quality and comprehensive range of administrative and reception duties.

You will have responsibility for ensuring a high quality cost-effective and efficient service to Outpatient users. They will work with the multi-disciplinary team in delivering an excellent patient and user experience.

Main duties of the job

Main duties;

To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.

As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity

To register patients on the Trust's Electronic Patient Records System (EPIC).

To assist patients using the self-check-in kiosks.

To assist patients with outpatient related queries when required.

To provide a courteous, efficient follow-up appointment booking service to all patients.

To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner.

To meet and greet patients and book appointments in a timely and efficient manner.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level

Job description

Job responsibilities

You have a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountability associated with this post.

To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.

We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.

At Kings we are a kind, respectful team:

Kind . We show compassion and understanding and bring a positive attitude to our work

Respectful . We promote equality, are inclusive and honest, speaking up when needed

Team . We support each other, communicate openly, and are reassuringly professional

To observe and maintain strict confidentiality of personal information relating to patients and staff.

To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.

This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.

Previous applicants need not apply.

Person Specification

Admin experience

Essential

Demonstrable level of administrative experience at a high level of competence acquired through both training and experience.

Experience of working in a customer focused service preferably in a multi-cultural environment

Desirable

Previous NHS experience

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Outpatient Clinic Administrator/Co-ordinator - London, United Kingdom - King's College Hospital NHS Foundation Trust

Description

Clinical Co-ordinator

Clinic Co-ordinator