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    Customer Service Advisor - Stockport, United Kingdom - NHS Property Services Ltd

    NHS Property Services Ltd
    NHS Property Services Ltd Stockport, United Kingdom

    2 weeks ago

    Default job background
    Customer Service / Support
    Description

    We have an exciting opportunity for a Customer Service Advisor to join our team located in Stockport - Regent House.

    The offered salary is £23,000. This is a hybrid position with working hours from Monday to Friday, covering shifts between 8am to 6pm.


    About the position:

    The Customer Service Centre (CSC) acts as the primary point of contact for our customers. It is part of a broader Customer Service Centre function.

    As a Customer Service Advisor, your responsibilities will include ensuring timely responses for customers, logging all interactions, providing immediate advice when feasible, directing requests to the appropriate departments for resolution, monitoring cases, and keeping customers informed of progress.

    This role serves as the initial contact for customers with NHSPS, playing a crucial role in delivering exceptional customer service and enhancing the perception of our services.


    What you will bring to the role:
    • Experience in a front-line customer service position
    • Teamwork experience
    • Experience in a call center/helpdesk environment (preferred)
    • Strong written and verbal communication skills
    • Effective task prioritization ability, especially under pressure
    • Capability to handle challenging relationships and difficult conversations when needed
    • Autonomous as well as a team player
    • Proficiency in key MS Office applications - Outlook, Word, Excel, PowerPoint
    • Knowledge of case management systems or CRM systems (preferred)

    Understanding of broader NHS organizations (preferred).


    We recognize the significance of work-life balance. In addition to a competitive salary and 27 days of annual leave, we provide support to ensure you can prioritize what truly matters to you.

    If you ever require additional assistance, we offer an excellent employee assistance program, financial well-being support, and discounts with leading high street brands through the bluelight discount card.

    Our network groups are also available to support you, allowing you to be your authentic self in the workplace and contribute significantly to shaping our future.

    We believe in 'hiring for attitude and training for skills,' offering our employees opportunities to grow and advance at all levels through our Professional Excellence Framework.

    If you are a member of a professional body, we cover your membership fees, and once you receive your digital equipment, you can work from our offices or remotely.


    Who we are:

    As part of the NHS family, we have 6,000 professionals supporting over 3,000 healthcare properties throughout England. Our mission is to facilitate exceptional patient care by being the premier property and facilities provider for the NHS.

    Our services encompass estate strategy and optimization, property management, facilities management, property development, and construction project management.

    We assist millions of patients and NHS colleagues, including 7,000 customers such as Integrated Care Systems, healthcare providers, charities, and more.

    Our culture and values put our NHS colleagues and their patients at the forefront of everything we do.

    We champion diversity and are dedicated to building an inclusive environment where employees enjoy working and can achieve their full potential.

    We encourage all candidates to apply promptly, as we may close positions early if we receive a high volume of applications.

    Best of luck with your application!

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